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28 Cards in this Set
- Front
- Back
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Referent
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factor that motivates an individual to communicate with another; cues, surroundings
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Sender
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A person who initiates interpersonal communication by converying a message; delivers message
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Receiver
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person to whom the message is sent through the communciation process
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Message
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information sent or expressed in the communication process
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Channel
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method used in the teaching-learning process to present content: visual, auditory, taste, smell. A method used to transmit a message. Means of conveying and receiving the message.
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Environment
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all of the many factors, such as physical and psychological that influence and affect the life and survival of a person; climate.
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Feedback
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understanding the message
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Intrapersonal Communication
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communication that occurs within an individual; that is, the person "talks with themselves" silently or form an idea in their own mind
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interpersonal communication
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exchange of information between two persons or a group of people
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public communication
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interaction of one individual with large groups
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forms of verbal communication
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-vocabulary
-denotative and connotative meaning -pacing -intonation -clarity and brevity -timing and relevance |
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forns of nonverbal communication
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- personal apperance
- posture and gait -facial expression -eye contact -gestures -territoriality and space |
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the nurse-patient helping relationship
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-pre-interaction phase
-orientation phase -working phase -termination phase |
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Pre-Interaction Phase
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-pre-interaction phase: before meeting the patient; read chart; make observations; discuss w/ dr or other nurses;
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Orientation Phase
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-orientation phase: when nurse and patient meet for the first time; identify goals; tell patient when termination phase will occur
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Working Phase
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working phase: when nurse and patient work together to solve problems and achieve goals
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Termination Phase
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when the nurse and patient end the relationship
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SBAR
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situation
background assessment recommendation |
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Assessment includes
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-physical and emotional
-developmental -socioeconomic -language -gender |
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After Collecting assessment data, the following diagnoses may be appropriate
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-anxiety
- inpaired verbal communication - compromised family coping - ineffective coping - readiness for enhanced family coping -powerlessness - impaired social interactions |
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Planning includes
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- goals and outcomes
- setting priorities - continuity of care |
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Therapeutic Communication Techniques
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- empathy
- active listening - use of touch - use of humor |
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SOLET
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- Sit facing the patient
- Open posture - Lean forward (conveys interest) - Establish and maintain eye contact - Touch, converys message of caring |
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Social Zone
(permission not needed) |
hands
arm back shoulders |
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Consent Zone
(permission needed) |
mouth
wrists feet |
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Vulnerable Zone
(special care needed) |
face
neck front of body |
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Intimate Zone
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genitalia
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Evaluation
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- evaluate if communication interactions were effective
- review patient's expectations of care - determine if the patient achieved expectations |
