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28 Cards in this Set

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Referent
factor that motivates an individual to communicate with another; cues, surroundings
Sender
A person who initiates interpersonal communication by converying a message; delivers message
Receiver
person to whom the message is sent through the communciation process
Message
information sent or expressed in the communication process
Channel
method used in the teaching-learning process to present content: visual, auditory, taste, smell. A method used to transmit a message. Means of conveying and receiving the message.
Environment
all of the many factors, such as physical and psychological that influence and affect the life and survival of a person; climate.
Feedback
understanding the message
Intrapersonal Communication
communication that occurs within an individual; that is, the person "talks with themselves" silently or form an idea in their own mind
interpersonal communication
exchange of information between two persons or a group of people
public communication
interaction of one individual with large groups
forms of verbal communication
-vocabulary
-denotative and connotative meaning
-pacing
-intonation
-clarity and brevity
-timing and relevance
forns of nonverbal communication
- personal apperance
- posture and gait
-facial expression
-eye contact
-gestures
-territoriality and space
the nurse-patient helping relationship
-pre-interaction phase
-orientation phase
-working phase
-termination phase
Pre-Interaction Phase
-pre-interaction phase: before meeting the patient; read chart; make observations; discuss w/ dr or other nurses;
Orientation Phase
-orientation phase: when nurse and patient meet for the first time; identify goals; tell patient when termination phase will occur
Working Phase
working phase: when nurse and patient work together to solve problems and achieve goals
Termination Phase
when the nurse and patient end the relationship
SBAR
situation
background
assessment
recommendation
Assessment includes
-physical and emotional
-developmental
-socioeconomic
-language
-gender
After Collecting assessment data, the following diagnoses may be appropriate
-anxiety
- inpaired verbal communication
- compromised family coping
- ineffective coping
- readiness for enhanced family coping
-powerlessness
- impaired social interactions
Planning includes
- goals and outcomes
- setting priorities
- continuity of care
Therapeutic Communication Techniques
- empathy
- active listening
- use of touch
- use of humor
SOLET
- Sit facing the patient
- Open posture
- Lean forward (conveys interest)
- Establish and maintain eye contact
- Touch, converys message of caring
Social Zone
(permission not needed)
hands
arm
back
shoulders
Consent Zone
(permission needed)
mouth
wrists
feet
Vulnerable Zone
(special care needed)
face
neck
front of body
Intimate Zone
genitalia
Evaluation
- evaluate if communication interactions were effective
- review patient's expectations of care
- determine if the patient achieved expectations