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18 Cards in this Set

  • Front
  • Back
Pulling away from a volatile situation.
Withdrawal
Check for accuracy.
Monitor
a clash or struggle.
Conflict
Understanding another person's feelings and motives.
Empathy
Third party to solve disputes.
Arbitrator
Words you use in your speech.
Active vocabulary
Bargaining by persuasion rather than argument.
Negotiation
A written document sent outside an organization.
Business letter
An informal communication.
Memorandum
Words you understand when you read them.
Recognition vocabulary
a change ot tone in pitch.
Inflection
Meaning expressed by facial expressions and body posturing.
Nonverbal communication
The statement or situation in which a work is used.
Context
An agreement in which each side gives up some of its demands.
Compromise
Sending and recieving messages and understanding and being.
Communication
To encourage a group performance.
Faciliate
Repeating the speakers ideas or thought in your own words.
Paraphrasing
A reaction or response to what is said.
Feedback