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8 Cards in this Set
- Front
- Back
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Katzenbach and Smith define a team as “_____." |
a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable |
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Four elements that make teams function discussed by Katzenbach and Smith |
Common Commitment and Purpose Performance Goals Complementary Skills Mutual Accountability |
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Katzenbach and Smith classify teams into three varieties — _____, _____, and _____, — and describe how each type faces different challenges. |
Tteams that recommend things Teams that make or do things Teams that run things |
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6 Team characteristics
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1) Shared leadership roles
2) Individual and mutual accountability 3) Specific team purpose that the team itself delivers 4) Collective work products 5) Encourages open-ended discussion and active problem-solving meetings (does real work together) 6) Measures performance directly by asserting collective work products |
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A collective work product is _____. |
what two or more members must work on together, such as interviews, surveys, or experiments |
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Working groups are both prevalent and effective in large organizations where _____. |
individual accountability is most important |
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Teams require both _____ and _____. |
individual and mutual accountability |
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The first step in developing a disciplined approach to team management is to think about teams as _____ and not just as _____. |
discrete units of performance positive sets of values |
