Cj 102 Exam 1

Front 1

Municipal, county and state police organization structure has traditionally resembled __?

Back 1

The military

Front 2

America is becoming a bifurcated society, meaning there is ___?

Back 2

More wealth, less poverty, and the shrinking middle class.

Front 3

The driving force of a police department should be ___?

Back 3

The mission statement.

Front 4

The informal organization has a number of characteristics. One particular aspect of the informal organization is ___. That is gossip or rumors that can undermine moral

Back 4

Scuttlebutt.

Front 5

___ ensures that each individual unit performs harmoniously with the total effort to achieve the departments mission.

Back 5

Coordination

Front 6

Within presently structured police organizations, authority in communication flow primarily ___?

Back 6

downward

Front 7

Goals are __?

Back 7

All of these

Front 8

It is true that __? (objectives/goals/mission/work plans)

Back 8

Work plans are precise activities to accomplish objectives.

Front 9

Objectives should be __?

Back 9

All of these.

Front 10

The two main Police Department divisions are ___?

Back 10

Field and administrative services

Front 11

Field services consist mainly of __?

Back 11

Uniformed patrol officers

Front 12

Chain of command means _____?

Back 12

There are definitive lines of authority

Front 13

Span of control refers to __?

Back 13

The number of persons one manager has authority over.

Front 14

Which of the following go together?

Back 14

All of these.

Front 15

Unity of command is necessary because ___?

Back 15

Each unit should be under the control of one person.

Front 16

Informal organization __?

Back 16

Exist side-by-side with the formal organization.

Front 17

The traditional law enforcement organization design is usually __?

Back 17

Pyramidal.

Front 18

In the future it is likely that __?

Back 18

All of these.

Front 19

Detailed steps needed to accomplish objectives are called ___?

Back 19

Work plans

Front 20

The official paths through which orders flow from management to workers are called __?

Back 20

Channels of communication

Front 21

Goals, objectives and work plans are ___?

Back 21

Inter-dependent

Front 22

___ occurs when the organizational structure is divided into units with designated tasks

Back 22

Specialization

Front 23

Which of the following services are centrally located in often include recruitment and training?

Back 23

Administrative

Front 24

What blue ribbon commission was established after the assassination of Martin Luther King Jr.?

Back 24

National commission on causes and prevention of violence

Front 25

This era of policing was characterized by police authority coming from the law and professionalism, crime control as the primary function, a centralized and efficient organization

Back 25

The reform era

Front 26

Who was considered the foremost protégé of August Vollmer and the architect of the reform era?

Back 26

OW Wilson

Front 27

The current models of policing as described by sharp include all the following except

Back 27

The reform model

Front 28

What did Harr and Hess report in 2005 as having become a major player in the safeguarding of Americans and their property?

Back 28

Private security

Front 29

What organization was considered to be the forerunner of our present day state police?

Back 29

The Texas Rangers

Front 30

The era of policing characterized by what was referred to as the “Spoil system“ was?

Back 30

The political era

Front 31

With an autocratic leader, employees __?

Back 31

Are not participants in the decision making process

Front 32

According to Blanchard, SMART goals and objectives must be all except which of the following?

Back 32

Clear

Front 33

The ___ refers to a situation where failure and other negative consequences result from A lack of self-confidence.

Back 33

Wallenda effect

Front 34

Tactical planning is___?

Back 34

Short term

Front 35

Which of the following is true? (power/law)

Back 35

Power lacks the support of law and rule

Front 36

SMART goals and objectives are ___?

Back 36

Relevant

Front 37

Being able to communicate clearly, to motivate, to discipline appropriately, and to inspire are important ___ skills for managers.

Back 37

People

Front 38

A necessary and often difficult aspect of management is a transferring authority, which is known as ___?

Back 38

Delegation

Front 39

The managerial/leader ship grid emphasizes concern for ___?

Back 39

Both people and production equally

Front 40

In TQM, the watchword is __?

Back 40

Zero defects

Front 41

Police executive managers are responsible for ___?

Back 41

All of these

Front 42

Middle managers are primarily responsible for _?

Back 42

All of these.

Front 43

Basic management skills that include the ability to problem solve, think abstractly in terms of the future and make decisions on complex matters are considered ___ skills?

Back 43

Conceptual

Front 44

First line managers are primarily responsible for __?

Back 44

Over seeing line officers

Front 45

The role of executive managers includes being _?

Back 45

All of these

Front 46

The basic premise of situational leadership theory is that as employees level of task readiness increases, leaders should begin to ___?

Back 46

Lessen their direction or task behavior.

Front 47

Successful managers need to have both authority and power, but they must also ___?

Back 47

Share authority and power

Front 48

Supervision refers to __?

Back 48

The day to day concerns of law enforcement officers

Front 49

Which of the following is true? (Managers/leaders)

Back 49

All of these.

Front 50

Which of the following is true?

Back 50

All of these are true

Front 51

The negative consequences of the fear of failure form the phenomenon known as the ____?

Back 51

Wallenda effect

Front 52

The basic management skills of writing proposals, developing budgets, and formulating work plans are considered __ skills?

Back 52

Administrative

Front 53

Under an autocratic leader ship style ___

Back 53

Leaders are domineering and show little or no concern for subordinates

Front 54

The management grid recognizes __ types of leader ship?

Back 54

5

Front 55

The guiding slogan “people support what they help create“ best describes __ management?

Back 55

Team

Front 56

Authoritarian compliance or task management involves __

(Authoritarian tax management)

Back 56

Being productive and persisting

Front 57

The Michigan State study revealed that __

Back 57

Employees given more freedom produced more.

Front 58

Laissez-Faire leadership is the same as ___ leader ship

Back 58

Free Rein

Front 59

Which of the following is true (leaders/decision making)

Back 59

Leaders must be capable of immediate decision

Front 60

Basic management skills that include procedures necessary to be a “good cop“ such as interviewing, searching interesting, are considered ___ skills?

Back 60

Technical

Front 61

According to management philosopher Drucker, ___ are the ligaments, tendons, and sinews of an organization.

Back 61

Supervisors

Front 62

Synergism deals with ___?

Back 62

Teamwork

Front 63

In accordance with the leader ship trait theory ___

Back 63

Specific traits were recognizable but did not guarantee success

Front 64

What types of managers are responsible for conducting inspections and rollcall?

Back 64

First line

Front 65

Which of the following is not an indicator of organizational problems?

Back 65

First line managers encouraging subordinates to exercise independent decision making

Front 66

Which of the following statements is true of leadership

Back 66

All of these statements are true because of course they are

Front 67

___ is the legal right to get things done through others by influencing behavior?

Back 67

Authority

Front 68

Manage most often refers to:

Back 68

Control

Front 69

Problem oriented policing focuses on solving a ___ problem?

Back 69

Community

Front 70

Community policing refers to ___?

Back 70

Proactive rather than reactive policing

Front 71

In the three generations of community policing, the second generation is known as:

Back 71

Diffusion

Front 72

___ refers to the characteristics of the individuals who live in a community, including population size, distribution, growth, density, employment rate, ethnic make up, and vital statistics such as average age, education, and income.

Back 72

Demographics

Front 73

The concept of ___ Refers to the level or degree of social structure within a community and the extent to which individuals within the community feel bonded to each other.

Back 73

Social capital

Front 74

According to Coleman, the two levels of social capital can be measured in terms of __ and ___?

Back 74

Trustworthiness and obligations

Front 75

An ____ Is an isolated event that requires a police response.

Back 75

Incident

Front 76

In the context of community policing efforts, the smallest number of citizens/organizations needed to support and sustain the community policing initiative is known as ___?

Back 76

Critical mass

Front 77

Which of the following types of challenges to community policing was not addressed in the text

Back 77

Political

Front 78

In most police departments implementing community policing, the ____ Functions remain, with the difference being a police no longer seek to accomplish these functions alone.

Back 78

Core

Front 79

What percent of those surveyed by the police executive research reported positive outcomes from community policing?

Back 79

90%

Front 80

Which of the following is not considered a strategy for the implementation of community policing?

Back 80

Policing in small, rural areas

Front 81

The first recorded US citizen police academy was in ____?

Back 81

Orlando, Florida.

Front 82

Which of the following is not an example of the active level of police/public partnerships?

Back 82

Avoiding illegal activities

Front 83

Who wrote that “the active interest in participation of individual citizens in groups is so vital to the success of most police programs that the police are deliberately sick to arouse, promote, and maintain public concern in their affairs”?

Back 83

OW Wilson

Front 84

In community policing, police are considered to be the ___ of the criminal justice process.

Back 84

Gate keepers

Front 85

Responding to calls for service is usually referred to as ___ policing?

Back 85

Reactive

Front 86

Which of the following has been recommended in order to improve the quality of community policing?

Back 86

Decentralizing and streamlining organizational structure.

Front 87

Before community policing be implemented , Police officers need to ___?

Back 87

Receive community police training

Front 88

A ___ Offers the community the opportunity to learn about police work.

Back 88

Citizens police academy

Front 89

Which of the following published an article that laid the groundwork for problem oriented policing?

Back 89

Herman Goldstein

Front 90

Incident driven policing refers to ___?

Back 90

Reactive Policing

Front 91

The omnibus crime control and safe streets act of 1968 defines a ___ As “a career law enforcement officer, with sworn authority, deployed in a community oriented policing, employed by the Police department to work in collaboration with the school”

Back 91

Stupid ass school resource officers

Front 92

A __ Community is one in which individuals are quite similar

Back 92

Homogenous

Front 93

A __ Community is one in which individuals are quite different from each other

Back 93

Heterogenous

Front 94

A __ Community is one in which individuals are quite different from each other

Back 94

Heterogenous

Front 95

As US society changes, the middle class is shrinking and the gap between the haves and the have not’s is widening, resulting in a _____?

Back 95

Bifurcated society

Front 96

According to PERF, one of the major benefits of community policing to officers is ___ ?

Back 96

Increase job satisfaction

Front 97

Which of the following is not an organizational change characteristic of community policing initiatives?

Back 97

Rotation of shifts and areas, allowing officers to become acquainted with a wider segment of the community

Front 98

As a good listener, you would ___

Back 98

Not be easily distracted.

Front 99

Successful communication involves ____ ?

Back 99

All of these

Front 100

The “channel of communication” primarily refers to

Back 100

Any means of conveying messages

Front 101

Which of the following is true of gender differences in speaking styles?

Back 101

Males tend to speak louder than the previous speaker, while females match the previous speakers volume

Front 102

The communication process involves

Back 102

A sender and receiver And a message and a channel

Front 103

The KISS principal, as applied to communication means

Back 103

Keep it short and simple

Front 104

In typical communication, ___ percent of the message delivered is verbal.

Back 104

10

Front 105

Two way communication includes

Back 105

Telephone conversation

Front 106

The number of words per minute the average person listens at is __?

Back 106

400

Front 107

Which of the following is true of listening?

Back 107

Listening can be improved with training

Front 108

The weakest link in the communication process is ___?

Back 108

Listening

Front 109

Feedback may be __?

Back 109

Any of these

Front 110

Which of the following is an example of communication?

Back 110

All of these

Front 111

Active listening includes all except which of the following?

Back 111

Careful notetaking

Front 112

People listen and think ____ as fast as they talk.

Back 112

Four times as fast as

Front 113

In an emergency, communication is more apt to be __?

Back 113

One way

Front 114

An example of external communication is?

Back 114

A citizen making a statement to a police officer

Front 115

Grapevine communications is __?

Back 115

Rumor

Front 116

Barriers to communication include ___?

Back 116

All of these

Front 117

Which of the following is not one of the four common types of departmental meetings?

Back 117

Peer evaluation

Front 118

To ensure a smooth, efficient meeting:

Back 118

All of these

Front 119

Which of the following is not a key to an effective meeting?

Back 119

Go as long as it takes to complete business

Front 120

To provide criminal activity information to citizens, no tool is currently more efficient then ___?

Back 120

The Internet

Front 121

_____ is the stage of communication in which the sender places the message in a form to be transmitted

Back 121

Encoding

Front 122

Which of the following is not one of the five major interview errors?

Back 122

Failing to be enthusiastic

Front 123

Which of the following is not an observed difference between men and women in communication styles?

Back 123

Women tend to use words like I, me, and mine.

Front 124

Use of hand gestures can cause a significant barrier. Although a thumbs up gesture may mean “going” in the United States, it is equivalent to an upgrade the middle finger in which countries? Countries?

Back 124

Islamic countries

Front 125

All of the following are considered obstacles to communication except ___?

Back 125

Enhanced listening

Front 126

Which of the following refers to communication among managers on the same level?

Back 126

Lateral communication

Front 127

In order for a soundbite to be successful, it must ___

Back 127

Be short.

Front 128

Which of the following is not true regarding gender differences in listening styles?

Back 128

Men tend to make humming sounds frequently.

Front 129

An agenda should be distributed ____ a meeting?

Back 129

Before.