Cisco - Jumpstart - Collaboration Day 1 - 3

Front 1

What is collaboration

Back 1

A process by which entities (people, organizations, and organisms) work together to accomplish a common goal

Front 2

Connections (collaboration) and Business according to Harvard Business Review do what for business?

Back 2

The power to bring people together at critical moments is key to aggregating and amplifying the impact of employees

Front 3

Name 3 values of collaborations.

Back 3

1. Unlock New models to increase customer value
2. Adapt to change and improve scale and speed
3. Work together more efficiently

Front 4

What is Cisco Collaboration Journey

Back 4

Network Convergence
Experience Breadth
Work Everywhere
Cloud Fusion
Contextual Collaboration

Front 5

What is Network Convergence

Back 5

Unify Voice and Video Communications on mission-critical networks

Front 6

What is Experience Breadth?

Back 6

Add and Integrate, collaboration workloads for excellent experiences

Front 7

What is Work Everywhere mean?

Back 7

Advance the mobile an borderless experience

Front 8

What is Cloud Fusion

Back 8

Transparently integrate cloud and on-premises services.

Front 9

What is Contectual Collaboration

Back 9

Develop collaboration ecosystem

Front 10

What is PoP?

Back 10

Point of Presence

A point of presence (PoP) is an artificial demarcation point or interface point between communicating entities

Front 11

What is ISDN?

Back 11

Integrated Services Digital Network

This is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the public switched telephone network

Front 12

What is BRI?

Back 12

Basic Rate Interface

(BRI, 2B+D, 2B1D) or

Basic Rate Access

This is an Integrated Services Digital Network (ISDN) configuration intended primarily for use in subscriber lines similar to those that have long been used for voice-grade telephone service.

Front 13

What are some Limitations of Traditional PBX?

Back 13

• TDM base Architecture based on oversubscribing
• Limited Redundancy and Scalability
• Hardware Limitations
• Features Based on "old world" view of the telephone vendor
• Cost of Maintenance and Support
• Lack of multiple vendor interoperability

Front 14

What is the IP End-to-End Big Picture?

Back 14

Improves Efficiency of Interconnection between networks
Simplifies PSTN interconnection with IP end-to-end
carries converged voice, video and data

Front 15

Why is Cisco Jabber an All-in-One application?

Back 15

Presence and IM
Voice, Video, Voice Messaging
Desktop sharing, Conferencing

Front 16

What are the basic functions of Communication Manager?

Back 16

• Call Processing
• Signal and Device Control
• Dial Plan Administration
• Phone Feature Administration
• Directory Services
• Programming Interface to external applications

Front 17

What are the IP phone actions on start up?

Back 17

1. Get IP address, mask, DNS etc
2. Get TFTP server address
3. Get configurations from Cisco Communications Manager TFTO
4. Get New Code (one time only)
5. Register with Cisco Communications Manager

Front 18

Name the four primary signalling protocols related to IP telephony?

Back 18

• H.323
• MGCP
• SIP
• SCCP or "Skinny"

Front 19

What is H.323?

Back 19

Signaling Protocol

ITU standard protocol for interactive conferencing; evolved from H.320 ISDN standard; flexible, complex

Front 20

What is MGCP?

Back 20

Singaling Protocol

IETF standard for PSTN gateway control; thin device control.

Front 21

What is SIP?

Back 21

Signaling Protocol

IETF protocol for interactive and non-interactive conferencing; simpler, very popular today

Front 22

What is SCCP or "skinny"?

Back 22

Cisco Proprietary protocol used between Cisco Unified Communications Manager and Cisco VoIP phones

Front 23

What is a dial plan overview

Back 23

A dial plan is one of the key elements of an IP telephony system and performs these functions:
Endpoint Addressing
Path Selection
Calling Privileges
Digit Manipulation
Call Coverage

Front 24

When using Directory Integration from
Unified Communications Endpoints
CTI Applications
Unified Communications Users
Unified Communications Administrators.
What do you need?

Back 24

A UCS Manager Server

Front 25

What are some Phone Features for Native call Queing?

Back 25

• Enables hunt pilot to queue callers
• redirection of calls based on queue criteria
• allow agents to participate in multiple queues
• auto logout and call re-queue if agent fails to answer
• longest waiting call will be delivered firse
• No post call time or greeting options
• On phone Queue Status display

Front 26

What are the two most common interfaces (ports or plugs) found in analog telephony environments?

Back 26

• FXS
• FXO

Front 27

What is FXS?

Back 27

Foreign Exchange Station

This means the wall jack or the interface to the telephone system which FXO devices can be connected to. Using these interfaces a call can be established.

Front 28

When is a FXS required on a router?

Back 28

Foreign Exchange Station

• An analog phone or Fax machine is connecting directly to the router
• A PBX or key sytem is using a trunk (FXO) port to connect to our router

NOTE:

typical SKUs: VIC3-xFXS/DID (x=number of ports)

Front 29

What is FXO?

Back 29

Foreign eXchange Office

This interface is the port that receives the analog line. It is the plug on the phone or fax machine, or the plug(s) on your analog phone system. It delivers an on-hook/off-hook indication (loop closure). Since the FXO port is attached to a device, such as a fax or phone, the device is often called the “FXO device”

Front 30

When is an FXO required on the router?

Back 30

• The router is connecting directly to an outside line (PSTN=public switched telephone network) aka POTS line
• PBX or key system is using a "station" port to connect to our router
• PBX or key system provides a dial tone to our router

NOTE:

Typical SKU: - VIC-xFXO where x indicates port count

Front 31

What is CAS?

Back 31

Channel Associated Signaling

• Use same channel as bearer
• Multiple variants of CAS signaling available

Front 32

What is a bearer?

Back 32

Bearer' is the circuit way of saying 'media'. In the circuit days media used to be mainly voice (and fax, data and video to a certain extent).

Front 33

What is PRI?

Back 33

Primary Rate Interface

Common Channel signaling

• uses dedicated channel for call signaling (D channel)
• Most commonly used PSTN signaling types

Front 34

What is QSIG

Back 34

• A varient of PRI, QSIG provides greater interoperability between dissimilar PBX vendors
• Not used with PSTN connections
• Typically used in phased migration scenarios due to it's feature set

Front 35

What is SRST Functionality?

Back 35

When the remote site loses connectivity to the Cisco Unified Call Manager, the IP phones will register with SRST gateway using SCCP/SIP

• Connectivity to the central site is then maintained using PSTN fallback
• Modified calling privileges could exist during fallback operation

Front 36

What is DSP?

Back 36

Digital Signal Processing

This is the mathematical manipulation of an information in various techniques for improving the accuracy and reliability of digital communications.

Front 37

What are three things that DSP provide?

Back 37

• Voice Termination
• Transcoding Resources
• Conferencing Resources

Front 38

How does Voice Codec and Bandwidth work?

Back 38

1. VoIP transport packets use UDP at the transport layer
2. The UDP header is followed by a RTP header (which contains a seq # and timing info)
3. The application is a codec data

Front 39

What does a CUBE enable?

Back 39

• Sip Trunk interconnection
• Application interworking with CUCM and IP PBX
• Telepresence business interconnect

Front 40

What are Enterprise SBC functions in CUBE?

Back 40

• Session Management
• Protocol Interworking
• Demarcation
• Security

Front 41

What is CUBE?

Back 41

Cisco Unified Border Element

This is a session border controller, providing voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUBE also offers services that extend collaboration beyond the firewall to teleworkers and business partners and help organizations to more easily connect to hosted collaboration services providers.

Front 42

How many sessions can CUBE have?

Back 42

Up to 2,500 Sessions

Front 43

What is a SIP Trunk?

Back 43

This is a Voice over Internet Protocol and streaming media service based on the Session Initiation Protocol by which Internet telephony service providers deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange and Unified Communications facilities.

Front 44

What is latency?

Back 44

A delay in packet delivery.

Front 45

What is VoIP Latency?

Back 45

This is a service issue that is usually based on physical distance, hops, or voice to data conversion.

Front 46

What is Jitter?

Back 46

A type of packet delay where the delay has an impact on the quality of voice.

Front 47

What is Bandwidth?

Back 47

The amount of data that can be transmitted in a fixed amount of time.

NOTE:

Usually expressed in bits per second, bytes per second for digital services, in cycles per second, or Hertz (Hz) for analog devices

Front 48

What is packet loss?

Back 48

This occurs when a large amount of traffic on the network causes dropped packets.

NOTE:

This results in dropped conversations, a delay in receiving the voice communication, or extraneous noise on the call.

Front 49

What should the end-to-end delay be?

Back 49

less than 150 ms

NOTE:

As per ITU G114 recommendations

Front 50

What is an RSVP Agent?

Back 50

Cisco RSVP Agent integrates call-processing capabilities with the underlying network infrastructure to deliver call admission control and quality of service for Cisco Unified Communications Manager deployments.

Front 51

What do RSVP agents create?

Back 51

They create RSVP paths (reservations) on behalf of the endpoints between locations.

Front 52

How many users can be used with Cisco Unified Communications Manager Express (CUCM express)

Back 52

up to 450 users

Front 53

What kind of business is CME good for?

Back 53

Cisco Unified Communications Manager Express

This meets the distributed needs of the enterprise branch office, and service-provider-managed-service

Front 54

How does CME provide robust networking?

Back 54

• H.323
• SIP

Front 55

Name some desktop applications for CME.

Back 55

• Single Number Reach
• Extension Mobility
• Video Conferencing
• Remote Teleworker
• CRM integration
• Desktop Integration
• LiveRecord
• Smart Call Routing

Front 56

What us a CUCM Cluster?

Back 56

Two or more CUCM servers that share the same database,

NOTE:

This process provides redundancy within the system. Each cluster will have one publisher and at least one subscriber

Front 57

What is a Publisher

Back 57

Hosts the "master" databases for the system.

NOTE:

Any changes to this server will replicate to the "slave' or subscriber server

Front 58

What is a subsciber?

Back 58

One or more of the servers in a cluster that contain a specific database.

Front 59

What kind of things can you change with a publisher?

Back 59

• Name Change
• Route Change
• Add a Gateway
• Delete an Extention
• Add a Service
• Change a feature

Front 60

What is clustering over the IP WAN?

Back 60

• Applications and Cisco Unified Communications Manager of the same cluster distributed over the IP WAN
• IP WAN carries intracluster server communications and signaling
• Limited number of sites

Front 61

What is CUE?

Back 61

Cisco Unity Express

Cost-effective integrated voice messaging and auto attendant or branch and small office environments.

NOTE:
attendant and optional interactive voice response (IVR) for the branch office or small office

Front 62

What is Cisco UCM business Edition?

Back 62

Voicemail or integrated messaging with speech recognition and call routing rules on ans easy-to-manage Linux platform or medium sized organizations

Front 63

What is Cisco Unity?

Back 63

Unified messaging and intelligent voicemail for enterprise and mid-market customers (EOS)

Front 64

Cisco Unity Connections

Back 64

Cisco's Premier Unified Messaging solution with speech recognition and call routing rules on an easy-to-manage Linux platform.

Front 65

What does CUE support?

Back 65

Cisco Unity Express

It supports Cisco Unified Communications Manager or UC manager Express

Front 66

How many mailboxes are offered with CUE?

Back 66

Cisco Unity Express

500

Front 67

How many ports are offered with CUE?

Back 67

Cisco Unity Express

32 Ports

Front 68

What are the four main marketing components of Cisco Unity Connection?

Back 68

• Anywhere Access
• Security and Compliance
• Interoperability
• TCO

Front 69

What does it mean by interoperability?

Back 69

You can use your existing infrastructure.

NOTE:

Cisco Unity Connection Integrates with LDAP server, microsoft or sun

Front 70

What are the security components of Cisco Unified Connection?

Back 70

• Administration
• End-User
• Secure Messaging
• Third-Party Security Reviews
• SE Linux enable
• Disaster Recovery

Front 71

What service offers video greatings?

Back 71

Cisco Unified Connection