Cis 510 Chapter 9

Front 1

Insourcing

Back 1

when a firm provides IS services or develops IS in its own in-house IS organization. This is a make decision
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Front 2

Outsourcing

Back 2

The purchase of a good or service that previously was or could be provided internally but is now provided by outside vendors

Front 3

3 major decisions to outsource

Back 3

Selection, contracting, and scop

Front 4

Selection

Back 4

Focuses on finding compatible providers whose capabilities, managers, internal operations, and culture complement those of the client.
Compatibility and cultural fit may trump price.

Front 5

Contracting

Back 5

Many “how” decisions center around the outsourcing contract.
Ensure that contract terms allow flexibility to manage and, if necessary, sever supplier relationships.

Front 6

Service Level agreements

Back 6

define the level of service between the clients and providers

Front 7

Scope

Back 7

Client must decide whether to pursue outsourcing fully or selectively.
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Front 8

Private clouds

Back 8

Data is managed by the company and remains in the company's existing infrastructure, or it is managed offsite by a third party

Front 9

Community clouds

Back 9

the cloud infrastructure is shared by several organizations and supports the shared concerns of a specific community

Front 10

Public clouds

Back 10

Data is stored outside of the corporate data centers in the cloud provider's environment

Front 11

Hybrid clouds

Back 11

Combination of two or more clouds

Front 12

Infrastructure as a Service (IaaS)

Back 12

Provides infrastructure through grids or clusters or virtualized servers, networks, storage, and systems software. Designed to augment or replace the functions of an entire data center

Front 13

Platform as a Service (PaaS)

Back 13

Provides services using virtualized servers on which clients can run existing applications or develop new ones without having to worry about maintaining the operating systems, server hardware, load balancing, or computing capacity. Provider manages the hardware and underlying operating system. Limits the enterprise risk management capabilities.

Front 14

Software as a Service (SaaS) or Application Service Provider (ASP)

Back 14

Software application functionality through a web browser.
The platform and infrastructure are fully managed by the cloud provider.
If the operating system or underlying service isn’t configured correctly, the data at the higher application layer may be at risk.
The most widely known and used form of cloud computing

Front 15

Onshoring or inshoring

Back 15

performing outsourcing work domestically

Front 16

Offshoring

Back 16

the IS organization uses contractor services or even builds its own data center in a distant land
alternative is captive center

Front 17

Farshoring

Back 17

a form of offshoring that involves sourcing service work to a foreign, lower wage country that is relatively far away in distance or a time zone or both.

Front 18

Nearshoring

Back 18

is when work is sourced to a foreign, lower wage country that is relatively close in distance or time zone

Front 19

Captive Centers

Back 19

an overseas subsidiary that is set up to serve the parent company. operate like an outsourcing provider but are owned by the firm

Front 20

Hybrid and shared captive center

Back 20

performs the more expensive , higher profile or mission critical work for the parent company

Front 21

Backsourcing

Back 21

a business practice in which a company takes back in-house assets, activities, and skills that were part of its IS operations and were previously outsourced to one or more outside providers.

Front 22

strategic network

Back 22

a long-term, purposeful arrangement by which companies set up a web of close relationships that provide a product or service in a coordinated fashion