Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
18 Cards in this Set
- Front
- Back
|
Sending and recieving messages and understanding and being understood
|
Communication
|
|
|
Pulling away from a volatile situation
|
Withdrawal
|
|
|
Meaning expressed by facial expressions and body posturing
|
Nonverbal Communication
|
|
|
Understanding another person's feelings and motives
|
Empathy
|
|
|
Check for accuracy
|
Monitor
|
|
|
The statement or situation in which a word is used
|
Context
|
|
|
A reaction or reponse to what is said
|
Feedback
|
|
|
Third party to solve disputes
|
Arbitrator
|
|
|
Repeating the speaker's ideas or thoughts in your own words
|
Paraphrasing
|
|
|
An informal communication
|
Memorandum
|
|
|
Words you understand when you read them
|
Recognition Vocabulary
|
|
|
To encourage group performance
|
Facilitate
|
|
|
Words you use in your speech
|
Active Vocabulary
|
|
|
An agreement in which each side gives up some of its demands
|
Compromise
|
|
|
A written document outside an organization
|
Business Letter
|
|
|
Bargaining by persuasion rather than argument
|
Negotiation
|
|
|
A change in tone or pitch
|
Inflection
|
|
|
A clash or struggle
|
Conflict
|
