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18 Cards in this Set

  • Front
  • Back
Sending and recieving messages and understanding and being understood
Communication
Pulling away from a volatile situation
Withdrawal
Meaning expressed by facial expressions and body posturing
Nonverbal Communication
Understanding another person's feelings and motives
Empathy
Check for accuracy
Monitor
The statement or situation in which a word is used
Context
A reaction or reponse to what is said
Feedback
Third party to solve disputes
Arbitrator
Repeating the speaker's ideas or thoughts in your own words
Paraphrasing
An informal communication
Memorandum
Words you understand when you read them
Recognition Vocabulary
To encourage group performance
Facilitate
Words you use in your speech
Active Vocabulary
An agreement in which each side gives up some of its demands
Compromise
A written document outside an organization
Business Letter
Bargaining by persuasion rather than argument
Negotiation
A change in tone or pitch
Inflection
A clash or struggle
Conflict