Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
80 Cards in this Set
- Front
- Back
|
MIS
|
planning for, developing, managing and using IT tools to help people perform their work
|
|
|
IT
|
computer based tools that people use to work with information.
ie computer, scanner |
|
|
Business Intelligence
|
knowledge about competitors, suppliers and your own internal operations
|
|
|
4 directional flows of business intelligence
|
up, down, horizontal, in/out
|
|
|
upward flow
|
current state of the organization
|
|
|
downward flow
|
strategies, goals, and directives
|
|
|
horizontal
|
flow between functional business units
|
|
|
in/out
|
flow between customers, suppiers, and partners
|
|
|
coarse granularity
|
information at upper levels of organization, very summarized lack of detail
|
|
|
fine granularity
|
information at lower levels of organization. consists of alot of detail
|
|
|
utility software
|
additional functionality to you OS
|
|
|
ubiquitous computing
|
technology support anytime, anywhere
|
|
|
decentralized computing
|
distributes computing power within the organization to knowledge workers. ie desktops in offices
|
|
|
shared information
|
allows anyone to access information, environment where information is centralized for easy access
|
|
|
competitive advantage
|
providing product or service that customers value over a competitors.
|
|
|
top line competitive advantage
|
seeks to maximize revenues. reach new customers, offer new products/ services
|
|
|
bottom line competitive advantage
|
seeks to decrease costs. optimize manufacturing, decreaes transportation etc
|
|
|
database
|
stores tremendous detail on every transaction/ event
|
|
|
3 dimensions of information
|
Time, Location, Form
|
|
|
Collaborative system
|
Improves team performance by supporting sharing and flow of information
|
|
|
artificial intelligence
|
science of imitating hu,an thinking and behavior
|
|
|
Supply Chain Management (SCM)
|
tracks inventory and information
|
|
|
SCM system
|
IT that supports SCM business initiative
|
|
|
Electronic data interchange (EDI)
|
computer to computer transfer of information without the need for human intervention
|
|
|
Five forces model
|
helps determine the relative effectiveness of an industry
|
|
|
Five forces model components
|
buyer power
supplier power threat of substitue product threat of new entrants rivalry among existing competitors |
|
|
buyer power
|
high when buyers have many choices, low when there are few
|
|
|
supplier power
|
high when buyers have few choices, low when buyer have few
|
|
|
switching cost
|
costs that make customers reluctant to switch
|
|
|
threat of new entrants
|
high when it is easy for new competitors to enter industry, low when it is not
|
|
|
Value chain
|
organization as a chain or series of processes, each of which either add or reduce value
|
|
|
business process
|
set of activities that accomplish a specific task
ordering processes sales transaction |
|
|
value redusing processes
|
information gathered from customer surveys
|
|
|
supply chain management
|
tracks inventory and information among processes
|
|
|
distribution chain
|
path followed by product or service
|
|
|
JIT
|
provides product or service just when needed
|
|
|
inter-modal transportation
|
uses multiple channels of transportation (boats, cars, trucks)
|
|
|
CRM system
|
used information about customer to gain insight in order to serve them better
-sales force automation -customer service and support -marketing campaign management |
|
|
front office systems
|
primary interface to customers and sales channels
|
|
|
back office systems
|
fulfill and support customer orders
|
|
|
Business Intelligence
|
knowledge about competitors, suppliers, and own business
|
|
|
BI system
|
supports business intelligence function
|
|
|
data warehouses
|
collections of information (BI) from multiple operational databases
|
|
|
data marts
|
focused portion of data warehouse
|
|
|
digital dashboard
|
displays key information tailored an individual
|
|
|
ICE (integrated collaboration environment)
|
environment in virtual teams do their work
|
|
|
virtual team
|
when team members are located in varied geographical locations, supported by ICE software
|
|
|
workflow system
|
facilitates automation of business processes (value chain implementation)
|
|
|
workflow
|
steps, from beginning to end, required for a business process
|
|
|
knowledge management system
|
supports capturing, organizing, and dissemination of knowledge
|
|
|
social network system
|
links you to people you know - referral service
|
|
|
presence awareness
|
determines if a person is immediately available
|
|
|
peer to peer collaboration software
|
communicate and share files in real time without central server
|
|
|
major initiatives that need IT
|
CRM, SCM, BI, ICE
systems in need of ? |
|
|
OLTP- online transaction processing
|
gathering and processing transaction information and updating existing information to reflect transaction
databases support this |
|
|
Operational database
|
database that supports OLTP
|
|
|
OLAP - online analytical processing
|
manipulation of information to support decision making.
data warehouses support this |
|
|
data warehouse
|
special forms of databases that support decision making
|
|
|
database
|
logical collection of information you organize and access according to the logical structure of the information
|
|
|
relational databse
|
uses a series of two dimensional table or files to store information in the form of a database
|
|
|
data dictionary
|
contains the logical structure of the information in a database
|
|
|
primary key
|
field that uniquely describes each record
|
|
|
foreign key
|
primary key of one file that appears in another file
-help create relationships among tables |
|
|
integrity constraint
|
rule that helps ensure the quality of information
|
|
|
database management systems (DBMS)
|
helps you specify the logical organization for a database and access and use the information within a databse
|
|
|
DBMS engine
|
accepts the logical requests, converts them into their physical equivalent, and accesses the database and database dictionary
(separates the logical from the physical) |
|
|
Physical view
|
how information is arranged, stored and accessed on a storage device
|
|
|
logical view
|
how you, need to arrange the and access information
|
|
|
data definition subsystem
|
helps you create and maintain the data dictionary and define the structure of the files in a database
|
|
|
data manipulation subsystem
|
helps you add, change, and delete information
|
|
|
Query by example
|
helps you graphically design the answer to a question
|
|
|
structured query language
|
fourths gen language found in most DBMS's
|
|
|
Application generation subsystem
|
contains facilities to help you develop transaction-intensive applications
-data entry screens (forms) |
|
|
data administration system
|
helps manage overall database environment
-backup and recovery -security -query optimization -concurrency control -change manage |
|
|
data warehouse
|
logical collection of information - gathered from operational databases- used to create business intelligence that supports business analysis and decision making
|
|
|
data mart
|
subset of a data warehouse in which only focused portions of the data warehouse information is kept
|
|
|
Cheif privacy officer
|
person ensuring info is used in ethical way
|
|
|
Cheif privacy officer
|
person ensuring security of info
|
|
|
Cheif information officer
|
Oversees every aspect of an organizations information resource
|
|
|
database administration
|
resposible for the more technical & operational aspects of managing info
|
