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10 Cards in this Set
- Front
- Back
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What is the difference between listening and hearing?
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Hearing is a physiological and passive process of decoding sounds. Listening is an active and psychological process of receiving, constructing meaning from, and responding to verbal and nonverbal messages.
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If you hear multiple sounds (such as music, television, and a tick of a clock) at once, which stage of the listening process are you engaging in?
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Selecting
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If you hear multiple sounds at once and decide to maintain focus on only one of the sounds, which stage of the listening process are you engaging in?
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Attending
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After you hear something, we attempt to assign meaning or interpret a message by making sense out of what we heard. Which stage of the listening process is this referring to?
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Understanding
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When we are recalling information that we've heard, which stage of the listening process are we engaging in?
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Remembering
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Providing feedback (either verbally or nonverbally) to someone to let them know that you've heard what they've said is considered which stage of the listening process?
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Responding
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People that are interested in hearing personal information from others and connects emotionally to others by searching for common interests and empathizing are considered to use which style of listening?
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People-Oriented Listening Style
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People who often think to themselves, "Get to the point" or "Why should I be listening to this" while others are talking are generally considered to use which style of listening?
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Action-Oriented Listening Style
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Jameson has a scheduled meeting with his boss to review the sales report for the last quarter. Jameson understands that his boss is busy and wants to make sure that he makes the report quick and to the point. However, his boss becomes frustrated during their meeting and wonders why Jameson did not provide him with more facts and details. Jameson and his boss are having a problem, because his boss is using which style of listening?
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Content-Oriented Listening Style
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You arrive at your instructor's office to find her walking out of the door. You ask her if she has a moment to answer a question for you. She responds that she can help as long as you are able to walk and talk, since she was on her way to her next class. Your instructor is using which listening style?
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Time-Oriented Listening Style
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