Chapter 9 Quiz

Front 1

a network of facilities that procures raw materials, transforms them into intermediate subassemblies and final products products and then delivers the products to customers through a distribution system

Back 1

supply chain

Front 2

Performance of suppliers directly affects the ______ and ______ to satisfy customers

Back 2

reliability, ability

Front 3

The connective relationship between ______, ______, and ______ is important and timely to improve quality along with on-time performance.

Back 3

suppliers, producers, consumers

Front 4

A systematic means for examining the activities a firm performs and how those activities interact

Back 4

Value Chain

Front 5

______ activities add value for the customer: inbound logistics, operations, outbound logistics, marketing and sales, and service

Back 5

Core

Front 6

______ activities have costs but no effect on the customer: bureaucratic processes including infrastructure, human resource management, technology development, and procurement.

Back 6

Support

Front 7

The chain of ______ - people performing different functions; internal customers

Back 7

customers

Front 8

______ is an extension of the value chain

Back 8

Supply chain management

Front 9

Supplier partnering deals with managing ______.
* Closer relationship with ______ suppliers
* ______ purchasing, low inventory
* ______ sourcing vs. ______ sourcing
* Suppliers as de facto ______
* ______

Back 9

inbound logistics
* fewer
* lean
* single, dual
* subsidiaries
* verticalization

Front 10

With supplier partnering, you have to consider ______ vs. ______.

Back 10

cost reduction, reliability

Front 11

Transportation, labor dispute, closed borders, lengthy inspections, and natural disasters are examples of supply chain ______.

Back 11

disruptions

Front 12

Supplier partnering deals with adjusting ______ model.

Back 12

lean-inventory

Front 13

Supplier partnering deals with minimizing supply chain ______ by building up ______ for critical parts.

Back 13

disruptions, inventory

Front 14

During ______ with suppliers, there is one person or a team for each supplier. The supplier has access to information.

Back 14

communications

Front 15

______
* linking information systems
* real-time updates
* balanced production system (bottleneck)
* reduced set up times (lead times)

Back 15

Electronic data interchange (EDI)

Front 16

Dell
* ______ to order
* minimize ______ and ______

Back 16

* assemble
* supply chain, inventory

Front 17

Bose
* reduced ______ department
* empowered suppliers to write their own ______
* ______-managed inventory (VMI)

Back 17

* purchasing
* order
* vendor

Front 18

One variable which affects what customers want from their suppliers is the customer's position in the ______.
{contingency perspective to supplier partnering}

Back 18

supply chain

Front 19

______ are marginally more interested in relationships than ______.

Back 19

Suppliers, customers

Front 20

Variability is ______ to quality: supplier's processes must be consistent with those of the customer.
{A supplier development program: ISO/TS 16949}

Back 20

anathema

Front 21

______: a single standard for certifying automotive suppliers

Back 21

ISO./TS 16949

Front 22

1-3 - Introduction and Preface
4 - Quality Management System (general requirements, control of documents, and records)
5 - Responsibility of the management
6 - Management of resources
7 - Product realization
8 - Measurement, Analysis, and Improvement

Back 22

Sections of ISO/TS 16949

Front 23

A supplier development program: ISO/TS 16949
- Management Responsibility
* Documentation of the ______ and ______ of quality management and ______ improvement
* Developing policy, quality objectives, managerial review, and providing resources, etc.

Back 23

* development, implementation, continuous

Front 24

A supplier development program: ISO/TS 16949
- Resource Management
* Responsible for providing ______ that are used to maintain the quality management system and to meet ______ requirements
* ______ and ______ for human resources
* ______ - buildings, equipment, support systems, etc.
* Appropriate work environments

Back 24

* resources
* Training, development
* Infrastructure

Front 25

A supplier development program: ISO/TS 16949
- Product Realization
* ______ and ______
* Designs for ______-related
* Also for purchasing, suppliers, control plans, setups, preventive maintenance, traceability, etc.

Back 25

* Product, process
* customers

Front 26

A Supplier Development Program: ISO/TS 16949
- Measurement, Analysis, and Improvement
* Documentation to demonstrate product ______, ______ management system conformity, and continual improvement of the ______
* Statistical tools, measurement system, customer satisfaction measurement, internal audits, etc.

Back 26

* conformity, quality, quality

Front 27

the technique used to verify that incoming products from a supplier adhere to quality standards

Back 27

Acceptance sampling

Front 28

______ vs. continual improvement is controversial

Back 28

AQL

Front 29

AQL is needed when:
* dealing with ______ suppliers
* products can be damaged in ______
*during ______ and building ______ products

Back 29

* inproven
* shipment
* start-ups, new