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67 Cards in this Set
- Front
- Back
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What is facilities management (vocabulary word) |
Is the management of all aspects of the hotels are physical structure including all guest areas, along with the necessary operating equipment systems, utilities, and employee work stations without which the hotel could not provide a comfortable guest experience l. |
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What main key role does the facility management play? |
The facilities management plays a key role on the hospitality and tourism industry by overseeing the proper maintenance and operation of all buildings, equipments and systems in use. |
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What is the facilities management responsible for? |
Facilities is responsible visual appealing, meet all safety standards and requirements and provides a comfortable place for a guest to stay. |
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Tye facilities management is considered as what? Just about everything the property needs to what? |
The facilitiesanagement is considered as a manufacturer plant for just about everything the property need to function efficiently. |
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What is the scope of responsibilities for facilities that will depend on the size and organization of the property? |
1.System building design,2. system and building operations,3. building and guestroom maintenance, 4.equipment selection installation, maintenance and repair,5. contract management and compliance 6.utilities and waste management. 7. budget and cost control.8. security and safety. 9regulatory compliance. 10. parts inspection and controls. 11.renovation additions and restoration. 12. special training 13.special project. 14.staff training. 15.emergency planning and response. 16 corporate reporting. |
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A property run facilities management department is a major contributor to? |
. Guest satisfaction . Employee productivity . Property revenue and profits |
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On who does managing facilities fall under? |
Depending on the size managing facilities falls on to the chief engineer an engineering manager. |
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What is the front of house? |
Is functional areas of the hotel in which employees have extensive guest contact such as food and beverage facilities and the front desk. |
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What is the back of the house |
Is a staff only area of the hotel, used for functional purposes, such as storage, break room, offices, engineering, and maintenance |
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How will the chief engineer or engineering manager have responsibilities? |
The chief engineer or engineering manager will have share responsibilities with each areas management which includes the front of house, housekeeping, laundry facility, and food and beverage areas |
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What are the four key areas that are overseen property-wide by the chief engineer or engineering manager? |
. safety and Security . legal and regulatory compliance . Service . Cost control |
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What is safety and security and what does it include? |
Safety and security is responsible for the proper operation of building systems such as: . Fire protection system . locking and security monitoring systems Building pathways and parking areas .pool and recreation ares/equipment . Furniture, guestrooms, and other public areas .employee work areas Equipment and machinery |
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What is legal and regulatory compliance and what does it include? |
Ensures compliance with: . Building codes .health department regulations Epa and other federal environmental mandates .American Disabilities Act (ADA) regulations .Occupational Safety and Health Administration (OSHA) regulations |
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What is service an what does it include? |
Provides services to guests, other departments and the property brand owner. |
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What is cost Control and what does include? |
Manages cost of: .utilities including electricity. Fuel, and water .Preventive (planned) and emergency (unplanned) maintenance .capital expenditures for furniture, equipment, replacement buildings systems, and other high cost system |
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What kind of back ground responsibilities will engineering managers need? |
.military service . Contracting and construction firms . College, trade or technical school education .on-job-education |
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What does Doe stand for and what does it require? |
Doe stands for Director of Engineering, and it requires a four year University degree along with work experience in managing costs, staff, and departmental operation. |
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What do many people begin their facilities management career as? |
They start their career as entree level employees while in school |
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Facilities management must comply with ADA regulations for: |
WHEELCHAIRS AND OTHER MOBILE DEVICES .Building/guestroom access and emergancy egress (exit) . elevatiors .curbramps .handicap parking .pool lift - VISUALLY IMPAIRED: . Brail signage,room number,elevators button, and menus . Adible fire alarm -DEAF OR HARD OF HEARING: . telecommunications device for the deaf (TTD) . Flashing strobe light fire alarm - SERVICE ANIMALS. |
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What is curb appeal often reffered to as? |
is often refered to as the "silent Salesperson" in the hotel? |
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why is the curb hotel often refered to as a "silent salesperson"? |
because it is the first part of the hotel a guest will see. |
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The hotels exterior is what? where as the interior makes what? |
The hotels exterior is what often draws guests attention to the property whereas the interior makes guest want to spend more time there. |
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what would the facilities management department have to make sure to do what to the exterior and interior of the hotel? |
they have to make certain that all exterior or outside area of the property is well maintained as well as the interior such as the lobby, guestroom, and other inside spaces are kept maintained. |
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is it true or false that the facilities engineering often think taking care of the exterior is less important than maintaining the inside spaces? |
it is true. |
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when does curb appeal become a sales tactic that draws in guests to the property? |
this happens when people travel without fixed plans for where the will stay each night. |
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what is curb appeal vocab word? |
is the visual attractiveness of a building that is seen from the street. |
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what are some to the exterior facilities? |
Elevators, exterior walls, foundation, landscaping and grounds, parking lots, pools, roof, structural frame, possibilties (electric,phone, cable system), windonws and door. |
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what is preventive maintenance? vocab word |
is a systemantic approach to maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occuring. |
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When does preventinve maintenance occur? |
it occurs on a as needed basis. |
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what is preventive maintenance's goal? |
its goal is to keep all systms, equipment as cost items in good working order. |
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what are some of the important equipments and system in constant use? |
Heating ventiliation and airconditioning (HVAC) Laundry and machinary equipment fire protection system swimming pool, hot tub, and other recreational equipment Kitchen equipment |
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what are the three ways in which you can determine when maintenance is required? |
.Detecting maintnenance needs during a routine inspection .Recieving reports of items requiring maintenance . Following manunfactures guidelines for proper maintenance |
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what is key to keeping all services, systems and equipment working? |
conducting a routine preventive maintenance inspection is key to keeping all services, systems and equipments working. |
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what does an engineer check for during a routine inspection? |
An engineer checks that each item is functioning correctly and looks for: . Signs of wear and weakness that could result in a breakdown . Current condition of previous repairs . Evidence that routine manufacturer-based maintenance occured. |
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which department is an important part of the preventive maitenance process? |
the housekeeping department. |
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whose responsibity is to set up a functional reporting system between the housekeeping department and facilities maintenance? |
it is the responsibity fo the Chief Engineer? |
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what should repair reort system allow attendants to do? |
Repair reporty system should allow attendants to provide information about the needed repair. |
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what happens when a repair is reported? |
once a repair is reported, a work order will be generated and assigned to a maitnenance employee for completion. |
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what happensonce all repairs are completed? |
once all repairs are completed,repairs must be reported to the engineering at the end of each day. |
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what is the main reason for guest satisfaction? |
the main reason for guest satisfaction is poorly maintained room. |
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will some repairs require rooms to be removed from available inventory? |
yes it is true some rooms will be required to remove rooms from avaliable inventory, |
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what will happene once the guestroom s ready for use a gain? |
once the guestroom is ready for use again the housekeeping and front desk will be notified.w |
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what come with major systems and high cost peices? |
manufacturers recomendation will come with the major system and high cost equipment on to properly maitain them for maximum life expectancy. |
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where will the the chief engineer keep the manufacturers guidelines and what will he use to track maintenance work performed on each system, piece of equipment or machine. |
the cheif of engineer will keep the manufacturers guidline on file and he well use equipment data cards to track maintenance work. |
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what does rountine maintenance deal with and why? |
routine maintenance deals with the general upkeep that is required on a routine, scheduled basis all year round. This to ensure the propery never looks unkempt or neglected.who |
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by whom is most routine maintenance performed and what do they typically include? |
routine maintenance is performed by the entry level and they typically include: .lawn moving . landscape raking and trimming seasonal bedding plant installation .Exterior and interior high traffic paint touch up .snow shoveling. |
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what is an emergancy repairs a result of? |
is a result of unexpected mechanincal or system breakdowns, and not because the facilities management failed to properlymaintain systems, equipments and machinery. |
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because of of what unexpected things does emergancy breakdowns have a big impact on the property's ability to operate depending on the repair needed? |
Repair costs: for supplies and parts Labor costs: for employees involved in the situation property damage: for additional damage resuliting from the emergancy break down vendor cost: for cost of bringing in outside technicians to do repairs. |
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what is shelter in place? |
taking immediate shelter where you are, school, work, or home and remaining there until you are told by the autorities it is safe to leave. |
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who are the key players in the emergency planing process? |
the facility management department and cheif engineer are the key role player in the emrgancy planning process. |
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what is the goal of emergency planing for guest and employee? |
the goal of emergency planing is to ensure guest and employee safety, security and comfort during the emergency situations. |
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in certain emergancies such as hurrican or chemical spill, guest and employees need to what be evacuated to a safer location? |
shelter in place |
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having a plan in place that contains specific responsiblities and duties for each employee to out during emergancy is what? |
to carry out during emrgancy is essentail to the property meeting its goal of safety and comfort. |
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What are some of the procedures of emergancy plannings? |
natural disasters (FEW) . Floods, Earthquakes and wildfire. Severe whether (HTB) . hurricanes, tornadoes, and blizzards . power outages and terrorism. |
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during emergancy situation in hotels what may they experience? |
hotels may experience a loss of utilities such as electricity and telephone service. |
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what should be the most important part of the emrgancy preparedness plan? |
having backup services in place for temporary property operations should be part of the emergency plan |
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what should the emergency preparedness plan include? |
Emergancy power systems such as whole building generators and batteries . Emergency fuel supplies (gasoline, propane, and diesal fuel) . energancy communictation systems (cell phones or hand held radios) |
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what is it important to do with these systems as they spend most of their time waiting to be use? |
it is important to routinely meet, service, and test operate the systems to guarantee each is fully functional and will work to maximum safety when an emrgency happens. |
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in green facilites what is the mangement facility responsible for? |
the management facility is responsible for driving most of the sustainable green practices in place at a hotel. |
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what are the three E in correct order as on the tree? |
Economics: green practices are good for business. Enviroment: Green practices contribute to local community conservation efforts. Equity: gree practices contribute to local community conservation efforts. |
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many types of green practises in place at many hotels include property-wide effort for RECYCLING: |
Having a program in place to recycle paper, plastic,cardboard, glass, and aluminum cans |
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Energy waste management: |
Establish set temperatures for guestroom thermostats. install motion detectors to when heating ventilation air cconditioning (hvac) systems turn on and off. |
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Solid waste management: |
Reduce trash sent to the landfill by buying products with less packaging and find local charities to donate all amentites that are not use in the hotel. |
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water conservation: |
encourage guests to resuse towels to cut water use by laundry facilitys. |
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Waste water management: |
install low flush toilet and low-flow shoer head. . install gray water recycling system for use in watering hotel landscape. |
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Hazardeous Material management: |
store and dispose of cleaning solutions, used oils, solvent, paint, pesticides, antifreeze old batteries and aerosol cans using enviromentally approved container or processes designe to prevent contamination of the soil or ground water supply. Find safe alternatatives to replace the use of hazardous products to eliminate the possiblity of contamination or employee injuries from leaks or spills. |
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Land use-planing and management: |
Explore ways to balance the operational requirements of the hotel againsy the needs of wildlife and protecting the enviroment. Implement conservation methods whereever possible. |
