Chapter 8 Study Notes Bk2

Front 1

Guests want a safe and comfortable envirometn in which to conduct:

Back 1

. Business

. Entertain

. Relax

. dines

. sleep.

Front 2

Facilities play ac ritical role in the hospitality and tourism industry, including:

Back 2

Guest satisfaction: Facilities can provide an appealing enviroment that contributes to the ambience, expereince, and comfort of the guest.

Manufacturing plant: Facilities house and interconnect the equipment and systems that allow the operation to function. Power and communication cables, elevators, and kitchen or laundry equipments are part of the manufacturing role of facilities.

Marketing identity: Characterisitcs roof shapes, signs, colors, and others trademark elemnets create an image for various hospitlaity and tourism businesses and help draw customers.

Industry growth: in an era of ecommerce, the hospitality adn tourism industry remains a business that requires a unique space (facility) to produce and deliver its service. While some growth can be achieved by higer prices and more customers served, growth mostly comes though the addition of facilites such as a chain restaurant adding more locations.

Front 3

COST CONTROL:

Back 3

Cost control is one of the top priorities of the chief engineers. Hospitlaity adn tourism facilites generate severaly types of costs. First, the facilities must be deigned, developed, and cosntructed. Once occupied, they must be operated. Eventually they msut be renovated and modernized. Each of these phases has itsown unique expenses.

Front 4

The two main categories of facilites operation are

Back 4

Maintainance and utilities.

Front 5

Lodgieng property refer to maitainence as:

RESTAURANTS REFER TO MAINTENANCE AS:

Back 5

property of maintenance (POM)

Repair and maintenance R&M

Front 6

HOTELS ( PROPETY OF MAITENANCE)

REPAIR AND MAINTENANCE:

Back 6

Labor cost and fringe benefits

Maintenanve supplies

Maintenance contracts

Repair and maitenance.

Front 7

Utilities:

Back 7

. Electricity

. Fuel (oil, propane, natural gas)

. Steam

. Water (drinking and sewage)

Front 8

Boiler supplies, pool supplies, and electrical supplies fall into what cost catergory?

Back 8

Property operations and maitenance

Front 9

list three types of technical knowledge a person needs to have in order to be a chief engineer?

Back 9

Current on all safety and sanitations policies and procedure.

. Familiar with chillers, cooling towers, chemical treatment, water systems boilers,refrigeration systems, compressor.

. Strong energy management background

. Strong skills in HVAC electical, mechanical, plumbing, carpentry.

Front 10

Manageral skills:

Back 10

Interviewing, hiring, and training employees; planning, assigning, and directing work evaluations employee performance.

. Instilling a guest service and can do attitude in all employees.

. Ability to sell concepts and ideas to management, peers, and employees

. Ability to lead by example and hands on approach to management.

Front 11

One of the jobs of the cief engineer is to plane and implemet ---------- ------

Back 11

Capital expenditure (capex)

Front 12

what is capital expenditure:

Back 12

The money used by a company to improve longterm physical assets such as property, buildings, and equipment. These are expenditures over a minimum dollar amount for the puchase of items and equipment expected to last more than one year.

Front 13

To help new lodging properties comply with the law, the US departmetn of justice has idnetified these five steps:

Back 13

Obtain copies of the ADA requirements and

give them to your aechitect and building

contractor.

. Tell your architect and building contractor that you expect your new facility to comply with the ADA.

. Make sure the building plans do not containg common ADA mistakes.

. Make sure the facility is being built according to the ADA requiremtns as shown int he building plans.

. Inspect the facility at the completions of construction to identify ADA mistakes and have them fixed.

Front 14

Guestrooms:

Back 14

. Door width of atleast 32 inches

. Visual notification devices, including fire alarms

. Lowered light switches

. Roll in shower

Front 15

Elevator:

Back 15

Wheelchair accessible

. Audible florr indicators and Braille control signs,

Front 16

Exterior and Interior Routes:

Back 16

. Wheelchiar accessible

. Audible florr those unable to climb stairs.

Front 17

Parking

Back 17

Acessible parking spaces

Van accessible spaces.

Front 18

Energy includes usage of:

Back 18

electricity,fuel, water and sewage, and steam.

Front 19

Energy mangement and conservation attempts to reduce enerrgy usage resulting in cost savings and a reduction in eviromental pollutions. True or false?

Back 19

True.

Front 20

Samples of energy management are:

Back 20

Keeping recrds of energy usage and costs.

. Properly maitianing equipment

. Using proper operting methods adn records.

Front 21

measures take to acieve the minimum possible energy use and cost whil maintaing comfort levels. is know as what?

Back 21

Energy management.

Front 22

Montoring the energy consumption of individua equipment or operational areas. is know as what

Back 22

Submetering.

Front 23

Opportunities for energy conservation and cost saving include:

Back 23

improving efficiency

. Reducing operating hours

. Reducing the load bieng supplied

. Recovering and reusing wasre energy

. Using the least costly energy source.

Front 24

what is waste energy:

Back 24

The energy such as heat, produced as a by product of energy consumption.

Front 25

Facilites have a variety of emergancy systems to ensure guest and employee safety during emergancies. these includes:

Back 25

Power

. Lighting

. communications.

Front 26

what items are connected to the emergancy power system:

Back 26

Lighting

. Fire detictions

. Alarm system

. Fire pumps

. public safety.

Front 27

The two main types of emergnacy power systems are:

Back 27

Battery back up units: standy by power supply (SPS) OR UNINTURRUPTALBE POWER SUPPLY

. generators.

Front 28

Emergancy power systems must be properly maintained and tested to make sure they will operate correctly when needed. Maintenance may icnlude:

Back 28

Checking the charge and fluid elvels of battery.

. Checking proper ventilation of battery rooms

. Cleaning battery terminals to prevent corrosion

. Testing generatir systems.

Front 29

how long does it take for the emergancy lights to come on if there is a power outage?

Back 29

about 10 seconds.

Front 30

does a buildings emergancy lighting system uses the same power source as the buildings regualr lighting system.

Back 30

no it does not.

Front 31

what is reclaimed:

Back 31

returned to a suitable condition for reuse.

Front 32

Good sustainable insulation includes those made from

Back 32

Recycle paper

wood pulp

cotton

denim

recycled plastic

cork

Front 33

what is an Urban heat island?

Back 33

A metropolitan area that is signficalntly warmers thant the surrounding rural areas.

Front 34

Fabric:

Back 34

Ecofiendly fabrics include those made from natural fibers, such as cotton, jute, wool, soy, hemp, bamboo and sisal, They can be used to make rugs, furniture upholstery, window tratments and wall panel.

Front 35

What does HCMI stand for?

Back 35

Hotel Carbon Measurement Initiative HCMI

Front 36

How do calculate the hotels carbon footprint?

Back 36

1. Energy consumption data for 12 months using meter reading or invoices.

2. Area jdata for guestrooms and corridors, meeitng space area and total area

3. Area of private space (back of house) and totals areas which is arconditioned/heated withing that space.

4. Carbon emissions or energy consumption data from the hotels supplier if the hotel outsources its laundry.

Front 37

The following practices implemented by facilties maangemetn can help reduce a properties carbon fotprint?

Back 37

. Use renwable energy

. reduce overall energy and water use

. Plant native or drought tolerent landscaping

. Recylce in guestrooms and employee areas

. buy products with recycled content

. Improve isulation and fit draught excluders on windows

. Use hydro carbone refrigeration

. Harvest rainwater or use reclaimed wter for irrigation and toilets. .

. Use alternatives to fossil fuels, such as biodiel, for vehicles.

Front 38

Hotel development costs:

Back 38

Construction = 60 to 65%

. FF&E =15 to 18 %

. development = 10 to 12%

. Financing = 8 to 10 %

. Pre opening = 3 to 4 %

. working capital = 1to 2 %

. Reserve for opening shortfall = 3 to 5%

Front 39

Lodging facilities

Back 39

2.5 to 4 for 100 rooms.

Front 40

What united states governemtn body enforces ADA compliance?

Back 40

Department of justice.

Front 41

lIST THREE TYPES OF COSTS THAT HOSPITLAITY ADN TOURISM FACILITIES GENERATE:

Back 41

Operated, renovated and modernized.