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36 Cards in this Set
- Front
- Back
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operations management |
all the activities required to produce goods and service |
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reshoring |
a situation in which U.S. manufacturers bring manufacturing jobs back to the United States |
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mass production |
a manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time |
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analytical process |
a process in operations management in which raw materials are broken into different component parts |
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synthetic process |
a process in operations management in which raw materials or components are combined to create a finished product |
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utility |
the ability of a good or service to satisfy a human need |
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form utility |
utility created by people converting raw materials, finances, and information into finished products |
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service economy |
an economy in which more effort is devoted to the production of services than to the production of goods |
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research and development (R&D) |
a set of activities intended to identify new ideas that have the potential to result in new goods and services |
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design planning |
the development of a plan for converting an idea into an actual product or service |
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product line |
a group of similar products that differ only in relatively minor characteristics |
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product design |
the product of creating a set of specifications from which a product can be produced |
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capacity |
the amount of products or services that an organization can produce in a given time |
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labor-intensive technology |
a process in which people must do most of the work |
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capital-intensive technology |
a process in which machines and equipment do most of the work |
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plant layout |
the arrangement of machinery, equipment, and personnel within a production facility |
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planning horizon |
the period during which an operational plan will be in effect |
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purchasing |
all the activities involved in obtaining required materials, supplies, components, and parts from other firms |
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inventory control |
the process of managing inventories in such away to minimize inventory costs, including both holding costs and potential stock-out costs |
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materials requirements planning (MRP) |
a computerized that integrates production planning and inventory control |
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just-in-time inventory system |
a system designed to ensure that materials or supplies arrive at a facility just when they are needed so that storage and holding costs are minimized |
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scheduling |
the process of ensuring that materials and other resources are at the right place at the right time |
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Malcolm Baldrige National Quality Award |
an award given by the President of the United States to organizations judged to be outstanding in specific managerial tasks that lead to improved quality for both products and services |
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quality control |
the process of ensuring that goods and services are produced in accordance with design specifications |
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quality circle |
a team of employees who meet on company time to solve problems of product quality |
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inspection |
the examination of the quality of work-in-process |
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Six Sigma |
a disciplined approach that relies on statistical data and improved methods to eliminate defects for a firm's products and services |
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International Organization for Standardization (IOS) |
a network of national standards institutes and similar organizations from over 160 different countries that is charged with developing standards for quality products and services that are traded throughout the globe |
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lean manufacturing |
a concept built on the idea of eliminating wastes from all of the activities required to produce a product or service |
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automation |
the total or near-total use of machines to do work |
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robotics |
the use of programmable machines to perform a variety of tasks by manipulating materials and tools |
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computer-aided design (CAD) |
the use of computers to aid in the development of products |
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computer-aided manufacturing (CAM) |
a computer system that not only helps to design products but also controls the machinery needed to produce the finished product |
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continuous process |
a manufacturing process in which a firm produces the same product(s) over a long period of time |
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flexible manufacturing system (FMS) |
a single production system that combines electronic machines and CIM |
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intermittent process |
a manufacturing process in which a firm's manufacturing machines and equipment are changed to produce different products |
