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19 Cards in this Set
- Front
- Back
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Conflict
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About disagreements and includes four elements:
- An expressed struggle - Between at least two interdependent people - Who perceive incompatible goals, scarce resources and interference from others - To achieve specific goals |
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Causes of conflict
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Differences between group members
Differences in tolerance and risks Can be directed toward people, ideas or both (interpersonal conflict, task conflict) |
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Types of conflict
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Pseudo-conflict
Simple conflict Ego conflict |
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Pseudo-conflict
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People misunderstand one another
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Simple conflict
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People disagree about issues
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Ego conflict
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Personality clash (charged with emotion and defensiveness) (causes power struggle)
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Individualistic
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Direct, confrontational, intuitive problem solving
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Collectivistic
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Indirect, non-confrontational, relationship-based message to manage difference
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Low Context Cultures
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Greater importance on task
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High context cultures
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Expressive, emotional take on special importance
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Conflict management styles
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Avoidance
Accommodation Competition Compromise Collaboration |
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Avoidance
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ignore (hoping that conflict will cool down)
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Accommodation
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giving in (“lose-win”)
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Competition
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stress winning the conflict at the expense of others
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Compromise
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find middle ground (either win-win if everyone gets something or lose-lose if nobody is happy)
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Collaboration
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problem to be solved rather than a game to win, high concern for yourself and others
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Groupthink
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• Is the illusion of agreement
• Type of thinking when groups tries to reach a consensus without critically testing, analyzing and evaluating ideas • Results in ineffective consensus • Too little conflict lowers the quality of group decisions Group does not take time to examine positive and negative consequences of its decisions |
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reducing groupthink
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Encourage critical, independent thinking
• Be sensitive to status difference • Invite someone from outside the group to observe • Assign a group member the role of devil’s advocate • Subdivide into small group to consider potential problems with solutions • Use technology to gather information and evaluate ideas |
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Consensus
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occurs when all group members support
and are committed to a decision |
