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48 Cards in this Set
- Front
- Back
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Operations Management |
Development and administration of the activities involved in transforming resources into goods and services. |
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Manufacturing/Production |
The activities and processes used in making tangible products. |
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Operations |
The activities and processes used in making both tangible and intangible products.
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Transformation processes |
Inputs are converted into outputs. |
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Services are: |
-Generally intangible -Perishable -Demand can be variable -Cannot be saved, stored, resold, or packaged |
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Inputs |
The resources--such as labor,money, materials, and energy--that are converted into outputs.
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Outputs |
The goods, services and ideas that result from the conversion of inputs.
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OM |
Operation Management |
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Types of Operation Management Services: |
-Airlines -Colleges -nonprofit organizations |
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FANAFI |
Find a Need and Fill it |
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Planning the Product |
-Develop the product; this can be long and expensive process -Turn product ideas into workable design |
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Design The Operations Process |
-Standardization -Modular Design -Customization -Mass Cutomization |
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Standardization |
The making of identical interchangeable components or products. Faster, reduces production costs. |
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Modular Design |
Creation of an item in self-contained units that can be combined or interchanged to create different products. |
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Customization |
Making products to meet a particular customer's needs or wants. |
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Mass Customization |
Making product to meet needs or wants of a large number of individual customers. |
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Capacity |
Maximum load that organizational unit can carry or operate. |
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Planning Facilities |
-Facility location -Pay attention to proximity to market and availability of materials, transportation, power and labor. -Climatic Influences |
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Fixed-Position layout |
All resources needed for a product that are brought to a central location.
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Process Layout |
layout is organized into department that group related processes. |
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Product Layout |
Production is broken down into relatively simple tasks assigned to workers positioned along a line. |
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intermittent organizations |
organization that deals with products of a lesser magnitude than do project organizations. |
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Continuous Manufacturing Organizations |
Companies that used continuously running assembly lines creating products with many similar characteristics |
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Computer-Assisted Design |
The design of components products, and processes on computers instead of a paper. |
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CAD |
Computer-Assisted Design |
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Computer Assisted Manufacturing |
Manufacturing that employs specialized computer systems to actually guide and control the transformation processes |
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CAM |
Computer Assisted Manufacturing |
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Flexible Manufacturing |
The direction of machinery by computers to adapt to different versions of similar operations. |
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Computer-Integrated Manufacturing |
A complete system that design products, manages, machine, and materials, and control the operations function. |
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CIM |
Computer-Integrated Manufacuring |
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Supply Chain Management |
Connecting and integrating all parties or members of the distribution system in order ti satisfy customers. |
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Purchasing/Procurement |
The buying of all the materials needed by the organization |
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Inventory |
All raw materials, components, completed, or partially completed products and pieces of equipment a firm uses. |
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Inventory Control |
the process of determining how many supplies and goods are needed and keeping track of quantities on hand, where each item is, and who is responsible for it. |
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Economic Order Quantity Model |
A model that identifies the optimum numbers of items to order to minimize cost of managing them. |
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EOQ |
Economic Order Quantity |
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Just-In-Time inventory Management |
A technique using smaller quantities or materials that arrive "just in time" for use in the transformation process and therefore require less storage space and other inventory management expense. |
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JIT |
Just In Time |
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Material-Requirement Planning |
A planning system that schedules the precise quantity of materials needed to make the products. |
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Routing |
The sequence of operations through which the product must pass. |
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Scheduling |
The assignment of required tasks to departments or even specific machines workers or teams. |
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Quality Control |
The processes an organization uses to maintain its established quality standards. |
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Total Quality Management |
A philosophy that uniforms commitment to quality in all area of an organization will promote a culture that needs customers' perceptions of quality. |
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TQM |
Total Quality Management |
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Statistical Process Control |
A system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system. |
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IOS 9000 |
A series of quality assurance standard designed by the IOS to ensure consistent product quality under many conditions. |
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IOS 14000 |
A comprehensive set if environmental standards that encourages companies to conduct business in a cleaner, safer and less wasteful way. |
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IOS |
International Organization Standardization |
