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10 Cards in this Set
- Front
- Back
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Figure 8-1
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Goal Setting --> Feedback and Coaching --> Rewards and Positive Reinforcement
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Feedback
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Information about individual or collective performance shared with those in a position to improve the situation
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Functions of Feedback:
Instructional vs. Motivational |
Instructional clarifies roles or teaches new behaviors
Motivational provides benefits or rewards |
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Sources of Feedback
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Others - Peers, supervisors, lower-level employees, and outsiders
Task Oneself - Self-serving bias and other perceptual problems that contaminate this source |
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DO NOT:
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1. Use feedback to punish or embarrass
2. Provide feedback that is irrelevant to a person's work 3. Provide feedback that is too late to do any good 4. Provide feedback about something that is beyond the individual's control 5. |
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DO:
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(See Slide)
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Extrinsic Rewards
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Financial, material, or social awards from the enviornment
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Intrinsic Rewards
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Self-granted, psychic rewards
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Contingent Consequences in Operant Conditioning
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1. Positive Reinforcement
2. Punishment 3. Punishment (Response Cost) 4. Negative Reinforcement |
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Positive Reinforcement
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Strengthens the behavior
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