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11 Cards in this Set
- Front
- Back
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BPM - 4 stages |
1. Model processes 2. Create components 3. Implement processes 4. Assess results |
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BPM Step 1: Model processes steps
4 |
1. Build as-is model - to document situation 2. Biz users assess model 3. Adjust and evaluate model 4. Change model to suit new requirements |
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BPM Step 2: Create components |
These contain all 5 elements of IS |
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Well-managed organisations...
4 |
1. Create policy 2. Procedures 3. Committees to assess process effectiveness 4. Change new process as needed
CIP |
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BPM Functional processes
Give: Description Example BPM role |
D: Business process resides within a single biz function Example: Account payable BPM role: BPM authority belongs to a single department manager who has authority to resolve BP issues |
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BPM Cross-functional process
Give: Description Example BPM role |
D: BP crosses into multiple departments within a single company Example: CRM and ERP (Enterprise Resource Management) BPM role: BPM authority shared across several or many depts. Problem resolution via committee and policy |
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BPM Inter-organisational
Give: Description Example BPM role |
D: Business process crosses into multiple companies Example: Supply chain management (SCM) BPM role: BPM authority shared by multiple companies. Problem resolution via negotiation and contract. |
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BPM Functional processes lead to... |
Islands of automation called information silos |
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BPM Cross Functional processes...
Describe |
Involve activities across several biz depts.
eg CRM & ERP |
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BPM - what are the two most common cross-functional IS? |
CRM and ERP |
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BPM Inter-organisational processes common IS? |
Supply chain management (SCM) |
