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9 Cards in this Set
- Front
- Back
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productivity
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output and input
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first principle of TQM
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Do it right the first time
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Who is responsible for TQM?
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everybody, suppliers,employees, management and customers
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benchmark
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measure products and services against those of the competition
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alternative work schedule
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variation in the the times at which employees begin and end their work day
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compressed work week
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has longer individual days
4-10's 3 12'3 |
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flextime
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workers can decide whe to start and stop their work day must be presetn during core hours
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shift work
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7-3 3-11 11-7
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empowerment
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give workers more autonomy over their job
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