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16 Cards in this Set
- Front
- Back
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the tendency not to listen to anything you disagree with.
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close-mindedness
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using interruptions to take control of a conversation.
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competitive interrupting
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the tendency to seek information that supports our values and beliefs while discounting or ignoring information that doesn't
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confirmation bias
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the extent to which others find our words and actions trustworthy
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credibility
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listening with the goal of evaluating or analyzing what we hear
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critical listening
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listening to experience what another person is thinking or feeling.
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empathetic listening
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daydreaming with the time spent not listening.
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glazing over
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a model of effective listening that involves hearing, understanding, remembering, interpreting, evaluating, and responding.
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HURIER Model
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listening to learn something
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Information listening
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the state of being overwhelmed by the amount of information one takes in
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Information overload
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the active process of making meaning out of another persons spoken message
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Listening
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using feedback behaviors to give the false impression that one is listening.
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Pseudolistening
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the tendency to debate a speaker's point and formulate a reply while the person is still speaking
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Rebuttal tendency
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listening only to what you want to hear
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Selective Attention
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the practice of evaluating the evidence for a claim
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Skepticism
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the tendency for dramatic, shocking, events to distort our perception of reality
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Vividness effect
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