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18 Cards in this Set
- Front
- Back
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sending and recieveing messages and understanding and being
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communication
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third party to save disputes
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arbitrator
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a written document sent outside an organiztion
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business letter
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kmeaning expressed by facial expressions and body posturing
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nonverbal communication
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an informal communication
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memorandum
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the statement of sitution in which a work is used
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context
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to encourage group performance
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faciliate
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check for accuracy
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monitor
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pulling away from a valatile situation
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withdrawel
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understanding anothe rpersons feelings and motives
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empathy
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a reaction or response to what is said
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feedback
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words you understand when you read them
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recongition vocabulary
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a change in tone or pitch
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inflection
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bargaining by persuasion rather than arguement
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negotiation
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a clash or struggle
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conflict
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works you use in your speech
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active learning
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repeating the speakers ideas or thoughts on your own works
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paraphraseing
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an agreement in which each side gives up some of its demands
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compromise
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