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20 Cards in this Set
- Front
- Back
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Management
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the art and science of facilitating the effective and efficient achievement of organizational goals
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Functions of a manager
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Planning, Leading, Organizing, Controlling, Generate resources
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Effective
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behaviors and decisions that bring the organization closer to achieving goals. “doing the right thing”
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Efficient
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process of using minimal resources while being maximally effective. “doing the right thing right”
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Laissez-faire leadership
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hands-off style, people oriented, expects the group to come to a consensus rather than making the decision on own. Promotes responsibility b/c leader will not make the decision, very slow process
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Democratic leadership
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generally seeks input from others before making decisions, most decisions in our industry should be made this way.
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Autocratic leadership
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extremely task oriented and expects full compliance in carrying out orders or instructions. Like military, very little input is soughtout before decisions are made. My way or the highway. Best method for fast decisions
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Torts
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Civil wrongdoings
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3 key elements of tort
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breach of legal duty, breach caused injury, injury must have occurred
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negligence-mental, physical, and or financial
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a type of tort When one acts or fails to act in a reasonable and prudent manner, and the result of this commission or omission is an injury
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Primary services
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Basic service offering that draws individuals to participate in the event or activity
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Secondary services
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Services that participants use while they are participating or using the primary service
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5 basic components of marketing strategy
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target market, product or service offering, promotion, pricing, distribution
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marketing mix
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product or service offering, promotion, pricing, distribution
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Intangibility
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Individuals cannot see, touch, or inspect the service before they use it
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service quality
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How well the service meets or exceeds customers expectations
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Relationship marketing
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Making and keeping relationships with customers over the long term
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Perishability of inventory
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The inventory of sports and fitness operators is time and space, which cannot be stored for future use
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Servicescape
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The ambience and design factors that make up the facility environment
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perceived value
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what one gives for what one gets
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