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20 Cards in this Set
- Front
- Back
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proxemics |
a study of distance btwn people during communication |
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intimate zone |
touch to 18 inches , comfortable with parents that have young children |
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personal zone |
18-36 inches comfortable btwn family and friends who are talking |
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social zone |
4-12ft acceptable for communication in social, work, business setting |
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public zone |
12-25ft acceptable btwn speaker and audience, small groups and informal functions |
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functional- proffesionsnal touch |
used in examinations or procedures such as when nurse touches a client to assess skin turgot |
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social polite touch |
greeting, hand shake , guide in direction |
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friendship-warmth touch |
hug, arm thrown around shoulder , relatives greet |
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love intimacy |
tight hugs, kissess btw lovers |
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sexual arousal |
touch used by lovers |
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refraining from other internal mental activities and concentrating exclusively on what the client says |
active listening |
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active observation |
watching the speakers nonverbal actions as he or she communicates |
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uses nouns instead of pronouns |
concrete messages |
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abstract messages |
unclear patterns of words often contain figures of speech that are difficult to interpret "get the stuff from him" |
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nonverbal communication (5) behaviors a nurse should do |
facial expression body language vocal cues eye contact silence |
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assertive communication |
ability to express positive and negative ideas and feelings in an open honest and direct way |
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aggressive communication |
"your always late!!" its so rude!! cant u be ontime for once?! |
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Passive - agressive communication |
"so nice of you to join us! arent we luck." |
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passive communication |
"shesalways late, i had to tell her what she missed" |
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assertive communication |
"when you are late, report is disrupted. i dont like to have to repeat myself" |
