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17 Cards in this Set
- Front
- Back
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Stage I -Unfreezing |
-occurs when the change agent convinces members of the group to change or when guilt, anxiety, or concern can be elicited.
1.gather data 2. accurately diagnose the problem 3. Decide if change is needed. 4. Make others aware of the need for change, involves deliberate tactics to raise the groups discontent level; do not proceed to Stage 2 until the status quo has been disrupted and the need for change in perceived by the others. |
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Stage 2-Movement |
-the change agent identifies, plans, and implements, appropriate strategies, ensuring that driving forces exceed restraining forces.
1)develop a plan 2. set goals. 3. identify areas of support and resistance 4. include everyone who will be affected be the change in its planning. 5. set target dates. 6. develop appropriate strategies 7.implement the change 8.be available to support others and offer encouragement through the change. 9. use strategies for overcoming resistance to change. 10. evaluate the change. 11. Modify the change, if necessary.
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Stage 3- refreezing |
- the change agent assists in stabilizing the system change so that is becomes integrated into the status quo.
*support others so that the change remains. |
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Rational-empirical strategies |
to give current research as evidence to support the change. |
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normative-reeducative strategies |
use group norms and peer pressure to socialize and unfluence people so that change will occur. focus: peoples roles, relationships, orientations, attitudes, and feelings. |
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Power-coercive strategies |
the application of power by legitimate authority, economic sanctions, or political clout of the change. (force) |
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how should change be viewed? |
-as a challenge and a chance to do something new and innovative. -not as a threat
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change should be implemented only for ___ ____. |
good reason |
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what should be expected as a natural part of the change process? |
resistance |
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The level of resistance to change generally depends on what ? |
-the type of change proposed. - technological changes encounter less resistance than changes that are perceived as social or that are contrary to established customs or norms |
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One of the greatest factors contributing to the resistance encountered with change is the lack of ___ between the employee and others in the organization . |
TRUST***
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Is it much easier to change a persons ___than it is to change an entire groups. |
behavior |
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It is also easier to change a persons ____ levels than ___. |
Knowledge, attitudes. |
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Change should be ___ and thus implemented gradually, not sporadically or suddenly |
planned |
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T/F those that may be affected by change should be involved in planning for it. |
T |
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A successful change agent has the ____ skills of ___ ___, and __ __ and has good ___ ___. |
leadership skills problem solving decision making interpersonal skills |
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what is change by drift |
unplanned or accidental |
