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35 Cards in this Set
- Front
- Back
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Product strategy options
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differentiation, low cost, rapid response
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Product by value analysis
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lists products in descending order of their individual dollar contribution to the firm
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New Product Opportunities
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Understanding the customer
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Economic change
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Sociological and demographic change
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Technological change
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Political/legal change
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Other changes
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market practice professional standards, suppliers, and distributors.
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Product Development system
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Ideas
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Ability
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Customer requirements
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Functional Specifications
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Product specifications
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Design review
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Test market
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test market
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Evalution
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Quality Function Deployment
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Identify customer wants
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Identify how the good/service will satisfy customer wants
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Relate customer wants to product hows
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Identify relationships between the firm's hows
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Develop importance ratings
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Manufacturability and Value engineering
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Reduced complexity of products
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Additional standardization of components
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Improvement of functional aspects of the product
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improved job design and job safety
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improved maintainability of the product
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Benefits of CAD/CAM
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product quality
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shorter design time
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production cost reduction
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database availability
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new range fo capabilities
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CAM
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product quality, shorter design time, production cost reduction
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Decreasing family size is an example of a(n) ________ that creates an opportunity for a new or redesigned product.
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sociological and demographic change
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Listing products in descending order of their individual dollar contribution to the firm is called
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product-by-value analysis
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A route sheet
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lists the operations necessary to produce the component
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An assembly chart is a(n)
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schematic showing how the product is assembled
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Self-checkout at a grocery store is an example of
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customer participation in service delivery
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Which of the following is characteristic of the maturity phase?
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Competitors are well established.
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Modular design
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offers flexibility to both production and marketing
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Which of the following is not a concept of green manufacturing?
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Make products so that small variations in production do not adversely affect the product.
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Which of the following is an external product development strategy?
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joint venture
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Which of the following is an internal product development strategy?
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migration of existing products
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In the service industry, the crucial moment that exemplifies, enhances, or detracts from the customer's expectations is called
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the moment of truth
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An umbrella of software programs that may include CAD/CAM, DFMA, product routing, maintenance, and other product concerns is called
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product lifecycle management software
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When a customer places a request for a product or service with a producer
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a work order is created
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Product design may be accomplished more quickly through the use of cross-functional teams that work on various aspects of the design at the same time. This approach is known as
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concurrent engineering
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