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11 Cards in this Set

  • Front
  • Back
Programmed Decisions
Solutions to repetitive and routine problems provided by policies, procedures, rules, and so on.
Selecting the best alternative,
Nonprogrammed Decisions
Solutions to unique problems that require judgement, intution, and creativity.
Selecting the alternative that meets the minimal decision criteria.
Decision-Making Process
A systematic, step-by-step process to aid in choosing the best alternative.
Fishbone Technique (cause-and-effect diagram)
Cause-and-effect approach to consider the protential interrelatedness of problem causes in decision making.
Decision Criteria
Standards or measures to use in evaluating alternatives.
A free flow of ideas in a group, while suspending judgment, aimed at developing many alternative solutions to a problem.
Ethical "Tests"
Considerations or guidelines to be addressed in developing and evaluating ethical aspects of dicision alternatives.
Nominal Group Technique (NGT)
A group brainstorming and decision-making process by which individual members first identify alternative solutions privately and then share, evaluate, and decide on an approach as a group.
Defining problems and choosing a course of action from among alternatives.