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14 Cards in this Set
- Front
- Back
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Nonverbal Communication |
Information communicated without words unconscious unintentional |
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Conversation Managment |
using nonverbal cues to structure conversations |
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Mixed Messages |
when verbal and nonverbal contridict each other |
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Paralanguage |
the way in which you say the words ex. tone, pitch, volume |
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Vocal Fillers |
the sounds you use to fill out your sentences to cover up or fill pauses |
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Emblems |
body movements that directly relate or translate to words |
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Illustrator |
accent, emphasize or reinforce words |
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Adaptors |
nonverbal ways of adjusting to a communication situation |
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Attractiveness |
having the power or ability to draw attention |
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Elective Characteristic |
physical characteristics you can control |
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Non-elective characteristics |
physical characteristics you cannot change |
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Occupation Dress |
Clothing employees are supposed to dress in |
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Territory |
space someone thinks is his or hers |
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Olfactics |
the study of smells |
