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16 Cards in this Set
- Front
- Back
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Affect |
generic term that covers a broad range of feelings people experience, including both emotions and moods. |
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Emotions |
Intense feelings directed at someone or something |
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Moods |
Less intense feelings than emotions that often arise without a specific even acting as a stimulus |
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Positive Affect |
Mood dimension consisting of positive emotions such as excitement, enthusiasm, and elation at the high end. (high positive affect) boredom ,depression, and fatigue at the low end. |
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Negative affect |
Mood dimension consisting of nervousness, stress, and anxiety at the high end (high negative Affect) Contentedness, calmness and serenity at the low end. |
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Positivity Offset |
meaning that at zero input (When nothing in particular is going on), Most individuals experiance a mildly positive mood. |
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Illusory Correlation |
Occurs when we associate the two events that in reality have no connection, explains why people tend to think nice weather improves their mood. |
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Emotional Labor |
Employee's expression of organizationally desired emotions during interpersonal transactions at work. |
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Felt Emotions |
Our actual emotions |
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Displayed Emotions |
those that the organization requires workers to show and considers appropriate in a given job. |
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Surface Acting |
Hiding inner feelings and emotional expressions in response to display rules. |
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Deep Acting |
Trying to modify out true inner feelings based on display rules |
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Emotional Dissonance |
Employees have to project one emotion while feeling another |
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Affective Events Theory(AET) |
Demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction. |
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Emotional Intelligence (EI) |
Person's ability to 1) Perceive emotions in the self and others, 2) Understand the meaning of these emotions, and 3) regulate one's emotions accordingly in cascading model |
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Emotional Contagion |
the Catching of emotions from others. |
