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19 Cards in this Set
- Front
- Back
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Knowledge economy |
an economy where wealth is created through the effective management of knowledge workers instead of by the efficient control of physical and financial assets |
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intellectual capital |
the difference between the market value of the firm and the book value of the firm, including assets such as reputation, employee loyalty and commitment, customer relationships, company values, brand names, and the experience and skills of employees |
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human capital |
the individual capabilities, knowledge skills, and experience of a company's employees and managers |
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social capital |
the network of friendships and working relationships between talented people both inside and outside of the organization |
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explicit knowledge |
knowledge that is codified, documented, easily reproduced and widely distributed |
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tactic knowledge |
knowledge that is in the minds of employees and is based on their experiences and backgrounds |
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360-degree evaluation and feedback systems |
superiors, direct reports, colleagues, and even external and internal customers rate a person's performance |
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social network analysis |
analysis of the pattern of social interactions among individuals |
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closure |
the degree to which all members of a social network have relationships (or ties) with other group members |
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bridging relationships |
relationships in a social network that connect otherwise disconnected people |
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structural holes |
social gaps between groups in a social network where there are few relationships bridging the groups |
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unification lever |
method for making people more willing to collaborate by crafting compelling common goals articulating a strong value of cross-company teamwork, and encouraging collaborating in order to send strong signals to lift people's sights beyond their narrow interests towards a common goal |
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people lever |
method for making people more willing to collaborate by getting the right people to work on the right projects |
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T-shaped management |
people's dual focus on the performance of their unit (the vertical part of the T) and across boundaries (the horizontal part of the T) |
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network lever |
method for making people more willing to collaborate by building nimble interpersonal networks across the company |
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groupthink |
a tendency in an organization for individuals not to question shared beliefs |
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electronic teams |
a team of individuals that complements tasks primarily through e-mail communication |
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intellectual property rights |
intangible property owned by a firm in the forms of patents, copyrights, trademarks, or trade secrets |
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dynamic capabilities |
a firm's capacity to build and protect a competitive advantage, which rests on knowledge, assets, competencies, complementary assets, and technologies. This includes the ability to sense and seize new opportunities, generate new knowledge, and reconfigure existing assets and capabilities |
