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34 Cards in this Set
- Front
- Back
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Nonverbal communication
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Bodily actions and vocal qualities that typically accompany a verbal message
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Non verbal characteristics
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It is continuous
It is multi-channeled It is intentional or un-intentional Meaning can be ambiguous It is the primary conveyor of emotions |
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Sources of Non verbal communication
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Body (kinesics)
Voice (vocalics/paralanguage) Space (proxemics) Self-presentation |
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Body (kinesics)
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Gestures (illustrators, emblems, adaptors)
Eye contact Facial expression Posture Touch |
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Kinesics
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The interpretation of how body motions communicate
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Gestures
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Movements of our hands, arms, and fingers that we use to describe or emphasize
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Illustrators
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Gestures that augment a verbal message
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Emblems
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Gestures can substitute for words
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Adaptors
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Gestures that respond to a physical need
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Eye contact or gaze
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How and how much we look at people with whom we are communicating
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Facial Expression
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The arrangment of facial muscles to communicate emotional states or reactions to messages
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Posture
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The position and movement of the body
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Voice (vocaliscs/paralanguage)
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Pitch
Volume Rate Quality Intonation Vocalized pauses |
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Vocalics
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The interpretation of the message based on the paralinguistic features
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Pitch
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The heighness or loweness of vocal tone
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Volume
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The loudness or softness of tone
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Rate
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The speed at which a person speaks
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Quality
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The sound of a person's voice that distinguishes it from others
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Intonation
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The variety, melody, or inflection in one's voice
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Vocalized pauses
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Extraneous sounds or words that interupt fluent speech
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Space (proxemics)
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-Personal space
-Physical space -Artifacts |
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Personal Space
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-Intimate distance (up to 18 in)
-Personal distance (18 in up to 4 feet) -Social distance (4-12 feet) -Public distance (more than 12 feet) |
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Self presentation
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-Physical appearance
-Clothing and grooming -Use of time (chronemics) |
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Use of time (chronemics):
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-Monochronic time orientation
-Polychronic time orientation |
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physical space
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The physical environment over which you exert control
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There were 13 original states. Name three.
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New Hampshire, Massachusetts, Rhode Island
,Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia |
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Chronemics
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The interpretation of a person's use of time
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Monochronic time orientation
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A time orientation that emphasizes doing one thing at a time
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Polychronic time orientation
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A time orientation that emphasizes doing multiple things at once
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Interpreting Non-Verbals
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-Don't make assumptions
-Consider cultural, gender, and individual influences -Pay attention to multiple aspects -Use perception checking |
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Sending Non-Verbal Messages
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-Be conscious
-Be purposeful and strategic -Don't let your nonverbals distract from your message -Match your verbal communication -Adapt to the situation |
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Paralanguage
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The voiced but not verbal part of a spoken message
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Paralanguage comprises six vocal characteristics:
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pitch, volume, rate, quality, intonation, and vocalized pauses
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haptics
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what and how touch communicatess
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