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26 Cards in this Set
- Front
- Back
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Production Line
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Manufacturing process used to produce a narrow range of standard items with identical or highly similar designs
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Continuous Flow
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Manufacturing process that closely resembles production line processes. Produce highly standardized products using a tightly linked, paced sequence of steps
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Job shops
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Manufacturing process used to make a wide variety of highly customized products in quantities as small as one
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Batch manufacturing
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Manufacturing process that moves items through different groups and fits somewhere between job shops and lines in terms of production volumes and flexibility. Covers a wide range of environments and is probably the most common type of manufacturing process
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Hybrid
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Manufacturing process that seeks to combine the characteristics and advantages of more than one classic process
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Machine centers
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Completes several manufacturing steps without removing an item from the process
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Group technology
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Dedicates equipment and personnel to the manufacturing of products with similar manufacturing characteristics
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Flexible manufacturing systems
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A gorups of numerically controlled machine tools interconnected by a center control system
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Make-to-stock (MTS)
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Products that require no customization
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Assemble-to-order (ATO)
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Products that are customized only at the very end of the manufacturing process
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Make-to-order (MTO)
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Products that use standard components but have customer-specific final configuration of those components
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Engineer-to-order (ETO)
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Products that are designed and produced from the start to meet unusual customer needs or requirement
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Customization
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Occurs when a customer's unique requirements directly affect the timing and nature of operations and supply chain activities
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Law of Variability
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The great the random variability either demanded of the process or inherent in the process itself or in the items processed, the less productive the process is
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Mass customization
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The creation of a high-volume product with large variety so that a customer may specify an exact model out of a large volume of possible end items while manufacturing cost is low due to large volume
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Service package
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Includes all value-added physical and intangible activities that a service organization provides to the customer
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Service customization
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Ranges from highly customized to standardized
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Customer contact
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Relates to the importance of front-room or back-room operations
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Front room
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The physical or virtual point where the customer interfaces directly with the service organization. Managed for flexibility and customer service
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Back room
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The part of a service operation that is completed without direct customer contact. Managed for efficiency and productivity
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Service blueprinting
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A specialized form of business process mapping that lays out the service process from the viewpoint of the customer and parses out the organization's service actions based on the extent to which an action involves direct interaction with the customer and whether an action takes place as a direct response to a customer's needs
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Product-based layout
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Arranged resources sequentially according to the steps required to make a product or provide a service
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Functional layout
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Physically groups resources by function
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Cellular layout
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Production resources are dedicated to a subset of products with similar requirements
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Fixed position layout
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Productive resources are moved to where the product is being made or service is being provided. Materials, equipment, and workers are transported to and from the product. Used in industries where the products are very bulky, massive, or heavy and movement is problematic
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Line balancing
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Technique used in developing product-based layouts
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