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14 Cards in this Set
- Front
- Back
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General Manager
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Ensures a reasonableROI
Performance of the hoteland the employees Attention to details Ensures Satisfaction Develops a structure ofexcellence |
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Executive Committee
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Directors of the followingdepartments:
– human resources, food andbeverage, rooms division,marketing and sales,engineering, and accounting Once a week Meetings -Integration and synergy– occupancy %, Total QualityManagement, forecasts, guestand employee satisfaction,training, etc. |
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Rooms Division Director
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The rooms division director is held responsibleby the GM for the efficient and effectiveleadership and operation of all the roomsdivision departments.
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The Rooms Division is comprised of
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The front office
– Reservations -Housekeeping – Concierge – Guest services – Security and communications |
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Front Office
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is toenhance guest service by developing services tomeet guest’s needs. He/she supervises GuestService Associates (GSAs), who interact directlywith the guest during check-in, check out, etc
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The main functions of the front office are:
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to sell rooms
to maintain balanced accounts to offer services such as handling mail, faxes,messages, and local and hotel information |
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Revenue Management
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Revenue management is used to maximizeroom revenue at the hotel. It is based on theeconomics of supply and demand, which meansthat prices rise when demand is strong and dropwhen demand is weak.
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Revenue per available room, or REV PAR,
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It iscalculated by dividing room revenue by thenumber of rooms available.
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Night Auditor
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Runs a preliminary reconciliation report thatshows the total revenue generated from
– Room and tax – Banquets and catering – F&B outlets – Incidentals (phone, gift shop, ect.) Investigates errors All Charges are verified |
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Room Occupancy
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The percentage of availablerooms occupied for a givenperiod
divide the number of roomsoccupied for a period by thenumber of rooms available forthe same period. |
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Average Room Rate
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ADR is calculated by dividingthe total of rooms revenue bythe total number of rooms sold.
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Rack Rate
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represents the highestpossible rate that may becharged for a room. The rackrate is the full published roomrate and does not contain anydiscounts. The rack rate alsodoes not take into accountany taxes or surcharges
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Revenue per available room,or REV PAR
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dividing room revenue by thenumber of rooms available.
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Housekeeping
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The executive housekeeper is responsible for asubstantial amount of record keeping.
In additionto the scheduling and evaluation of employees,an inventory of all guest rooms and public areafurnishings |
