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17 Cards in this Set
- Front
- Back
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Sender
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person conveying the message
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Receiver
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individual message is conveyed to
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One-way communication
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a structured form of communication in which the sender is in control
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Two-way communication
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requires that both the sender and the receiver participate equally in the interaction
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Connotative meaning
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reflects the individuals perception or interception of a given word
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Denotative meaning
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commonly accepted definition of a particular word
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Jargon
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commonplace language or terminology unique to people in a particular work setting
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Empathy
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ability to recognize and, to some extent, share the emotions and states of mind of another and to understand the meaning and significance of that person's behavior
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Non-Verbal Communication
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1. Voice
2. Eye Contact 3. Physical Appearance 4. Posture |
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Styles of Communication
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1. Assertive
2. Aggressive 3. Unassertive |
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Therapeutic communication
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facilitates the formation of a positive nurse-patient relationship
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Non-therapeutic communication
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techniques, both verbal and non verbal
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Assertive Communication
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interaction that takes into account the feelings and needs of the patient, yet honors the right os a patient
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Aggressive Communication
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interact with another in an overpowering and forceful manner to meet your own personal needs at the expense of another
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Unassertive Communication
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agrees to do what the patient requests, even though doing so will create additional problems for the nurse
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Subjective Tests
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Opinion
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Objective Tests
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Information you can see with your own eyes
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