Chapter 23 Communication

Front 1

Communication is not the message what was intended but rather the message that was received. The statement that best helps explain this is:
1. Clean communication can ensure the client will receive the message intended.
2. Sincerity in communicaiton is the responsibility of the sender and the receiver.
3. Attention to personal space can minimize misinterpretation of communicaiton.
4. Contextual factors, such as attitudes, values, beliefs and self-concept influence communication.

Back 1

4

Front 2

The nurse demonstrates active listening by:
1. Agreeing with the client.
2. Repeating everything the client says to clarify.
3. Assuming a relaxed posture and leaning toward the client.
4. Smiling and nodding continuously throughout the interview.

Back 2

3

Front 3

The nurse builds helping, caring relationships by:
1. Using otuch for calming and comfort.
2. Establishing trust and demonstrating empathy.
3. Not asking the patient to do anything painful.
4. Being sympathetic and protective of the client.

Back 3

2

Front 4

Gender influences how a person thinks, acts feels and communicates. In Western cluture it is important for the nurse to remember when he is trying to be sensitive to gender in communicating that:
1. Males communicate to achieve goals, establish individual status and authority and compete for attention and power.
2. Males use indirect communication to meet their needs, whereas females communicate directly.
3. Males grow up using aggressive communication whereas females use passive communication.
4. Males and females should be treated equally, therefore it serves no purspoe to distinguish between genders in communication

Back 4

1

Front 5

The statment that best explains the rule of collaboration:
1. Collaborate with colleagues and the client's family to provide combined expertise in planning care.
2. Consult the physician foir direction in establishing goals for clients.
3. Depends on the latest literature to complete an excellent plan of care for the clients.
4. Works independently to plan and deliver care and does not depend on other staff for assistance.

Back 5

1

Front 6

"I'm not sure I understand what you mean by "sicker than usual.: What is different now?" The nurse is using the theraputic technique:
1. Paraphrasing
2. Providing information
3. Clarifying
4. Focusing

Back 6

3

Front 7

"We've talked alot about your medications, but let's look more closely at the trouble your're having in taking them on time." The nurse is using the therapeutic technique:
1. Paraphrasing
2. Providing information
3. Clarifying
4. Focusing

Back 7

4

Front 8

"If I were you, I'd put your mother in a nursing home." The nurse is using the nontherapeutic tecnique:
1. Asking personal questions.
2. Changing the subject.
3. Giving personal opinions.
4. Automatic responses.

Back 8

3

Front 9

When working with an older adult, the nurse should remember to avoid:
1. Touching the client.
2. Shifting from subject to subject.
3. Allowing the client to reminisce.
4. Asking the client how he or she feels.

Back 9

2

Front 10

A nurse should consider zones of personal space and touch when caring for clients. If the nurse is taking the client's nursing histry, she should:
1. Be 12 inches to 3 feet from the client.
2. Be next to the client.
3. Be 4 inches to 12 feet from the client.
4. Be 18 inches to 4 feet from the client.

Back 10

4

Front 11

Sender ____ and ____ the message.

Back 11

encodes and delivers

Front 12

Receiver ____ and ____ the message.

Back 12

receives and decodes

Front 13

Feedback is the message returned by the ____.

Back 13

receiver.

Front 14

Verbal communication uses verbal or written words.

Back 14

Nonverbal communication includes all of five senses and everything that does not involve the spoken or written word.

Front 15

Symbolic communication is the verbal and nonverbal symbolism used bo others to convey meaning. Examples are...

Back 15

art and music

Front 16

Metacommunication is what?

Back 16

message within a message.

Front 17

Autonomy is what?

Back 17

ability to be self-directed and independent.

Front 18

Females communicate to build what?

Back 18

connections with others. Women enjoy discussing feelings and personal issues and find closeness in dialogue.

Front 19

Active listening has 5 components. What are they?

Back 19

S-Sit facing client.
O-Open posture.
L-Lean forward.
E-Eye contact.
R-Relax.

Front 20

"Don't worry, everything will be fine." is what type of nontherapeutic communication?

Back 20

False reassurance