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40 Cards in this Set
- Front
- Back
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as an employee of a salon, you must always be prepared to perform whatever services or functions are required, always be on time for your scheduled shifts, and will be expected to put the needs of the business and clients _____. |
First |
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if you need help and direction in sorting out the different issues about the workplaces you are considering, it is recommended that you ask _____. |
Your instructor |
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As you serve your clients, it is recommended that you be punctual, grateful, and _____. |
Respectful |
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A good team player _____ their knowledge. |
Shares |
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Conflict is bad for _____ in the salon. |
Business |
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Staff meetings are a good way to help build team _____. |
Loyalty |
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When you accept a job, you will be expected to perform services asked of you and conduct your business _____. |
Professionally |
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If you find yourself at a salon that does not use job descriptions, it is recommended that you _____. |
Write your own job description |
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After you have your job description, it is important to be sure you _____. |
Understand it |
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A good job description outlines the opportunities available to you, the attitude you are expected to have, and _____. |
The duties of the position |
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The term _____ refers to what you are actually paid for your work. |
Compensation |
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The hourly rate paid to new nail technicians is usually based on _____. |
Minimum wage |
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The way a new nail technician is compensated will most likely change to a commission basis when she _____. |
Establishes a client base |
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When is a nail technician owed overtime pay? |
Anytime they work over 40 hours a week |
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A _____ is a percentage of the revenue that the salon takes in from sales earmarketed for the practitioner |
Commission |
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What affects a nail technicians commission rate? |
Length of time worked at salon, performance level, benefits and their employment package |
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Under a commission payment structure, _____ usually provides the products used to perform nail services for a client. |
The salon |
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You are most likely to build a solid and loyal clientele quickly if you have advanced _____. |
Training |
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A salary-plus-commission compensation structure is typically offered for what purpose? |
To motivate the nail tech to perform more services |
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The usual amount to tip is _____ of the total service ticket. |
15% |
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When must tips be reported as income on your tax return? |
Always |
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Evaluations are commonly scheduled _____ days after hiring. |
90 |
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When observing a role model at work, you should ask yourself _____. |
How do they select which products to use? How do they treat the salon staff and manager? How do they book their appointments? |
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What does the term "defaulting" refer to? |
Not paying back your loan |
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Keeping track of where your money goes helps you plan ahead, save for bigger expenses, and make sure you always _____. |
Have enough money |
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It is recommended that you increase your prices every _____. |
Year or two |
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it is recommended that you talk to a _____ for information about reducing credit card debt, investing your money, and your retirement options. |
Financial planner |
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Another term for ticket upgrading is _____. |
Upselling services |
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To be successful in sales, you need ambition, determination, and a good _____. |
Personality |
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When you focus empathetically on why a client should buy a product, you use the _____ approach. |
Hard-sell |
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To generate an interest and desire in the customer about a product, you must _____ to determine their needs. |
Ask the client questions |
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When selling a product, you should speak in a _____ manner. |
Relaxed |
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To successfully sell retail products to nail clients, it takes reasonable expectations, and a _____. |
Positive attitude |
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What is the standard retail sales commission for nail technicians? |
10% |
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When offering advice to clients about retail products, you should be _____. |
Honest and sincere |
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When following the recommended sales method, what is the last thing you should do before closing the sale? |
Emphasize the benefits of the product |
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The best time to think about getting your clients back into the salon is _____. |
While they're still in the salon |
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Rebooking clients before they leave the salon will ensure that they receive the care they need and your _____. |
Appointment book stays full |
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How long should the client be in the salon? |
Only as long as necessary to adequately complete a service |
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as you start off in your first nail technician job, it is important to be willing to _____ customer service and technical skills with the salon team. |
Discuss |
