Chapter 20

Front 1

What factors influence effective performance appraisal ?

Back 1

1.appraisal should be based on a standard

2. employee should have input into development of the standard.

3. employee must know the standard in advance.

4. Employee must know the sources of data gathered for the appraisal.

5. Appraiser should be someone who has observed employees work.

6. Appraiser should be someone who the employee trusts and respects.

Front 2

What method of rating a person against a set standard which may be the job description, desired behaviors or personal traits.

Back 2

The trait rating scales

Front 3

What ___ appraisal is a sensitive and important part of the management process, requiring much skill.

Back 3

the employee performance appraisal

Front 4

What are performance appraisals used for?

Back 4

to determine how well employees are performing their job. Appraisals measure actual behavior not intent.

Front 5

A ___ ____ evaluates skill and knwoeldge

Back 5

Competence assessment

Front 6

A____ _____ evaluates execution of a task or tasks.

Back 6

Performance evaluation

Front 7

-require that a rating scale be constructed for each job classification , the rating factors are take from the context of the written job description.

-focus on job requirements.

Back 7

Job dimension scales.

(most commonly used)

Front 8

Required that a separate rating form be developed for each job classification. Then employees in specific positions work with management to delineate key areas of responsibility. *Many specific examples are defined for each area of responsibility, these examples are given various degrees of importance y ranking them from 1-9.

Back 8

Behaviorally anchored Rating scales (BARS)

(most common)

Front 9

The frequently used checklist, is composed of many behavioral statements that represent desirable job behaviors. receive a score on overall behavior or attributes.

Back 9

weighted scale check list

Front 10

type of checklist that requires the supervisor to select an undesirable and desirable behavior.

Back 10

forced checklist

Front 11

Is composed of numerous words or phrases describing various employee behaviors or traits. The rater is asked to check all those that describe the employee on each checklist.

Back 11

simple check list

Front 12

An appraiser describes in narrative form an employees strengths and areas where improvement or growth in needed.

Back 12

essay appraisal method/free-form review

Front 13

Ask employee's to submit a written summary of there own performance appraisal and include some sort of portfolios.

Back 13

Self-Appraisals

Front 14

The employee must be involved in the appraisal process and must view the appraisal as accurate and fair.

Back 14

Fact

Front 15

Management by Objective (MBO) has been proved to _____ productivity and commitment in employees

Back 15

increase

Front 16

Is an excellent tool for determining an individual employees progress because it incorporates both the employees assessments as well as the organization. It promotes individual growth and excellence.

Back 16

Management by Objective.

Front 17

T/F

Peer review has great potential for developing professional accountability but is often difficult to implement.

Back 17

T

Front 18

Whey should the performance appraisal be sign ?

Back 18

to show that feed back was given and it took place c/ the employee

Front 19

Formal or informal work performance appraisals are an important management function.

Back 19

informal

Front 20

Leader should routinely use day-to-day ___ to empower subordinates and improve work performance

Back 20

coaching