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15 Cards in this Set
- Front
- Back
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Enterprise System
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A system that integrates the business process functionality and information from all of the organizations's functional areas, such as marketing and sales, cash receipts, purchasing, cash distributions...etc.
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Enterprise Resource Planning (ERP) System
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Software packages that can be used for the core systems necessary to support enterprise systems.
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Customer Relationship Management (CRM) Software
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Software the builds and maintains an organization's customer-related database.
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Customer Self-Service (CSS) Software
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Often an extension of CRM software, this software allows an organization's customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of the organization's employees.
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Sales Force Automation (SFA) Software
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Software that automates sales tasks.
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Supply Chain Management (SCM) Software
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Software that helps plan and execute the steps in an organization's supply chain.
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Product Life-Cycle Management (PLM) Software
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Software that manages product data during the products entire life.
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Supplier Relationship Management (SRM) Software
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Software that manages the interactions with the organizations that supply the goods and services to an enterprise.
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Best-of-breed Approach
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This combines modules from various vendors to create an information system that better meets an organization's needs than a standard ERP.
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Middleware
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A software product that connects two or more separate applications or software modules.
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Applications Programming Interface (API)
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The means for connecting to a system or application provided by the developer of that application.
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Event-Driven Architecture (EDA)
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An approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other.
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Enterprise Application Integration (EAI)
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An approach that combines processes, software, standards, and hardware to link two or more systems together, allowing the to act as one system.
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Enterprise Services Bus (ESB)
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This uses standard protocols to let event-driven applications communicate in a less expensive manner that can the tightly couples synchronous EAI platforms.
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Business Process Management (BPM)
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The process of modeling, automating, managing, and optimizing business processes.
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