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13 Cards in this Set
- Front
- Back
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The purpose of cultural leadership is
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to effectively implement transformational management of teams from the bedside to the boardroom
and to sustain an environment where all associates are empowered and motivated to meet their customers' needs. |
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internal customers
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associates and teams who work inside the HCO
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Promoting shared values
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Establishes a central moral focus, Protects individual rights, Creates an intrinsic reward. ie misssion vision values on badges, orientation emphasis
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empowering associates
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strengthens associate self-image, encourages continous improvement, promotes responsiveness to customers. ie encouragement and manager assesments
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communicating with associates
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identifies and respontds to concerns and prevent inforamtion loss
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supporting service excellence
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focuses associates on meeting customer needs
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Encouraging, rewarding, and celebrating success
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Reinforces appropriate behavior
Builds associate loyalty |
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cheif executive officer (CEO)
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the agent of the govering board who holds the formal accountability for the entire organization
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servant leadership
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the leaders obligation to be sensitive and responsive
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continuous improvement
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requires a strong fact base, training in process analysis, and a formal structure for review of complex proposals
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Competency
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Having requisite or adequate ability or quality that results in effective action and/or superior performance in a job
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360 degree review
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an evaluation of performance by peers, subordinates and superiors
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leadership succession plan
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written plan for replacing managers
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