Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/20

Click to flip

20 Cards in this Set

  • Front
  • Back
Technical Skills
The ability to work with and through people.
Human Relations Skills
The ability to work with and through people.
Administrative Skills
The ability to obtain, interpret, and apply information.
Political Skills
The ability to understand how things get done outside of formal channels.
Emotional intelligence Skills
The ability to intelligently use your emotions.
Management
Getting abjectives accomplished with and through people.
Enabler
The person who does the things necessary to enable employees to get the job done.
Planning
Determining what should be done.
Organizing
Arranging and distributing work among members of the work group to accomplish the organization's goals.
Staffing
The tasks of recruiting, selecting, orienting, training, appraising, promoting, and compensating employees.
Leading
The managerial function of guiding employees toward accomplishing organizational objectives.
Controlling
Ensuring that actual performance is in line with intended performance and taking corrective action.
Authority
The legitimate right to direct and lead others.
Acceptance Theory of Authority
Theory that holds that the manager only possesses authority when the employee accepts it.
Delegation
The process of entrusting duties and related authority to subordinates.
Position Power
Power derived from the formal rank a person holds in the chain of command.
Personal Power
Power derived from a person's SKAs and how others perceive that person.
Coordination
The synchronization of employees' efforts and the organization's resources toward achieving goals.
Cooperation
The willingness of individuals to work with and help one another.
Networking
Individuals or groups linked by a commitment to shared purpose.