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6 Cards in this Set
- Front
- Back
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Operation Managment
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is the managment of systems or processes that creat goods or services
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Identify 3 major functional areas of organization and describe how they interrelate?
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Finance: Value-added is the difference between the cost of input and the value or price of output.
Operations:product packages are a combination of goods and services Marketing:product packages can make a company more competitive |
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What are the key differences of Goods and Services?
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1. Customer contact
2. Uniformity of input 3. labor content of job 4. Uniformity of output 5. Measurement of productivity 6. Production and delivery 7. Quality assurance 8. Amount of Inventory 9.Evaluation of work 10. Ability to patent design |
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What are the scope of operation managment?
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1. forecasting
2. Capacity Planning 3. Schedualing 4. Managing inventories 5. Assuring quality 6. Motivating employees 7. Decising where to locate facilities 8.supply chain Management |
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What are the challenges of managing services?
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1. Service jobs are often less structure than manufacturing jobs
2. Customer contact is higher 3. Worker skill levels are lower 4. Services hire many low-skill,entry-level workers 5. Employee turnover is higher 6.Input Variability is higher 7. Service performance can be affected by workers personal factors |
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Describe the operation function and nature of the operation manager's job?
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1. Models
2. Quantitative approaches 3. Analysis of trade-offs 4. System approach 5. Establishing priorities 6. Ehtics |
