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18 Cards in this Set
- Front
- Back
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What is the primary purpose of a business?
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create and keep customers
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What are the two factors tha tinfluence a client's buying decisions?
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level of customer service and perception of value offered
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Does Bally's follow the guidelines for uncompromising customer service?
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NO, no positive image or taking opportunity to meet and greet memebers.
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What would the READ system do for you?
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enable to be effective in selling skills. YOU WANT MY MONEY????
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READ stands for..
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Rapport, emphaty, assessment, development
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How do most communication gets transmitted among individuals?
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body language and facial expressions ( eye contact, standing position, smiles)
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What is one of the primary components of building rapport?
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confidence
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Define Rapport
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simiarity, agreement or congruity. Having things in common :-)
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Empathy
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Action of awareness, understanding, and sensitivity of the thoughts, emotions and experiences of another.
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Motivation
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a reason for doing something.
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What is motivation driven by?
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thoughts, past experiences, interpretation of events and circumstances
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What is the main objective of the assessment phase of the sale?
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uncover as many of the client's goals and needs to present benefits and solutions.
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Which type of question is referred to as "open-ended question"?
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Nondirective
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What is the dog's name in the Jefferson's?
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Astro
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Who was the oldest Brady?
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Greg
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In what year did the TV show Silver Spoons go off the air?
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1987
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On the Smurfs, what was the name of Gargamel's cat?
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Azrael
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Am I done here?
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YES, Now it is YOU!! you can and will pass this test!
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