Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
8 Cards in this Set
- Front
- Back
|
Education and Communication
|
If a source of resistance lies in misinformation or poor communication.
|
|
|
Participation
|
Those opposed to a change can be brought into the decision process. This can also cause an increase in commitment and quality of changed decision.
|
|
|
Building Support and Commitment
|
Firing up employees can also help them emotionally commit to the change rather than embrace the status quo.
|
|
|
Develop Positive Relationships
|
People are more accepting if they trust change agents.
|
|
|
Manipulation and Cooperation
|
Twisting and distorting facts to make them appear more attractive or pretending to involve resisters just to buy their silence.
|
|
|
Coercion
|
The application of direct threats or force upon resisters.
|
|
|
Facilitation and Support
|
The provision of various efforts to facilitate adjustment.
|
|
|
Politics of Change
|
Politics suggests the impetus for change is more likely to come from outside agents, employees new to the organization or managers slightly removed from the main power structure.
|
