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25 Cards in this Set
- Front
- Back
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Active communication |
A participatory form of communication that promotes change. |
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Active listening |
The process of hearing what others are saying with a sense of seriousness and discrimination. |
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Aggressive communication |
A manner of communication that limits the focus on or understanding of opinions, values, or beliefs of others. |
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Assertive comminication |
A form of communication that enables a person to act in his or her own best interest without denying or infringing upon the rights of others. |
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Blocking |
Obstructing communication through noncommittal answers, generalization, or other techniques that hamper continued interaction. |
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Communication |
A process of relaying information between or among people by the use of words, letters, symbols, or body language. |
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Conflict |
An experience in which there is simultaneous arousal of two or more incompatible motives. |
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Decode |
A process whereby the receiver takes the message and interprets the meaning. |
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Empathy |
An attempt to experience another person's point of view without losing ones own identity. |
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Encode |
A process of translating an idea already conceived into a messege suitable for transmission. |
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Equality |
An attitude that relays acceptance and approval of another person. |
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Feedback |
Response from the receiver, which can be verbal or nonverbal. |
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Filtration |
Unconscious exclusion of extraneous stimuli. |
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Information |
The data that is meaningful and alters the receivers understanding. |
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Interpretation |
Receivers understanding of the meaning of communication. |
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Negative communication techniques |
Behaviors that block or impair effective communication. |
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Nonassertive communication |
Communicating in a timid and reserved manner resulting in limited concern for ones own rights regardless of the situation. |
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Nonverbal communication |
Unspoken cues (intentional or unintentional) from the communicant, such as body positioning, facial expression, or lack of attention. |
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Openness |
An attitude of willingness or self-disclose, react honestly to the messeges of others, and ones own feelings and thoughts. |
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Passive communication |
A form of communication in which the individual fails to say what is meant. |
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Perception |
The manner in which one sees reality. |
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Positive communication techniques |
Behaviors that enhance effective communication. |
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Receiver |
The destination for or receptor of a messege. |
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Sender |
Anyone who wishes to convey an idea or concept to others, seek information, or to express a thought or emotion. |
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Supportiveness |
The concern that is fostered by being descriptive rather than evaluative and provisional rather than certain. |
