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22 Cards in this Set
- Front
- Back
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Training
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Can include everything from teaching employees basic reading skills to conducting advance courses in executive leadership.
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Basic Literary Skills
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Ensuring that basic math and verbal skills are met.
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Technical Skills
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Most training directed at upgrading and improving an employees technical skills is important because of new technology and new structural designs of the organization.
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Technical Skills
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Employees need to learn a wider variety of skills and knowledge to perform multiple tasks in the organization.
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Interpersonal Skills
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Effectively interacting with co-workers, management, and customers. Training improves listening, communication, and team-building skills.
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Problem-Solving Skills
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Sharpen logic, reasoning, and problem-defining skills; select solutions; assess causation; develop and analyze alternatives.
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Ethics Training
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Programs to reinforce ethics. Helps employees recognize and be more aware of unethical behaviors. (About 75% of employees in Fortune 1000 companies corporations receive ethics training.)
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Training Methods: Formal Training
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Planned in advance and has a structured format.
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Training Methods: Informal Training
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Unstructured, unplanned, and easily-adaptable to situations and individuals. (Most workplace learning takes place this way.)
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Training Methods: On-The-Job Training
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Includes job rotation, apprenticeship, understudy assignments, and formal mentoring programs.
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Training Methods: Off-The-Job Training
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Videotapes, public seminars, self-study programs, Internet courses, etc.
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Training Methods: Computer-Based Training/E-Training
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Fastest-growing training medium.
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Training Methods: Computer-Based Training/E-Training
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Allows for interaction through online communities such as group discussions, quizzes, and exercises.
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Training Methods: Computer-Based Training/E-Training
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Flexible because they can deliver information anytime anywhere.
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Training Methods: Computer-Based Training/E-Training
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Fast and efficient, but it is expensive and provides no real evidence that employees learned something.
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Training Methods: Formal Training and Learning Styles
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Want to include things for all these types of learners when you are teaching.
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Three Types of Learners
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1. Visual Learners
2. Auditory Learners 3. "Hands-On" Learners |
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Metrics for Evaluating Effectiveness
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1. Level of student satisfaction
2. Extent to which they transfer the material from training to the job. 3. Financial return on investment in training. 4. Depends on individual personality, climate, and post-training support. |
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Training Methods: Needs Assessment
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Measures three different metrics: Person analysis, organizational analysis, task analysis.
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Organizational Analysis
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What does the organization hope to accomplish, and how will this employee help?
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Person Analysis
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What kind of person do we need for this job?
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Task Analysis
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What kind of task do we need this employee to do?
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