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56 Cards in this Set

  • Front
  • Back
Professional and social responsibility is broken down in to:
- Responsibility

- Respect

- Fairness

- Honesty
_______ _______ requires the project manager to obtain the authority necessary to manage the project.
Professional responsibility
Why is the lack of such project management activities unethical?
1. not having a project charter hurts your project and, at the least causes increased cost and wasted time.

2. Not having a WBS means that some of the scope will likely be missed, and when discovered, that work will be more costly than including it in the project from the begining.
Professional responsibility and social responsibility requires the project manager to handle an unrealistic _______ problem up front.
schedule
Being assertive and in control as ________ _______ is required.
project manager
You will not get involved with __ to promote your own business.
PMI
You have a duty of ______ to PMI.
loyalty
The Responsibility -- Ownership of Decisions and action requires a project manager to:

- make decisions based on the best interest of the company and the team, as well as society, rather than you own best interest.

- Only take on assignments you are qualified to complete

- If you are given a project to manage that is beyond your qualifications or experiance, make sure the sponsor knows of any gaps in your qualifications before accepting the assignment

- Do what you say you will do

- Acknowledge your own errors

- Respect confidentiality requirements and protect proprietary information

and:
- uphold laws

- if you witness or are aware of unethical behavior report it to management and those the behaviro affects.

- Report violations of PMI's Code of Ethics and Professional Conduct when you have factual proof of the violation. If you know someone has been retaliated against because he or she reported such violations, pursue disciplinary action.
The Respect -- The Appropriate Treatment of People and Rescources requires project managers to:

- maintain an attitude of mutual cooperation

- respect cultural differences

- Do not gossip or say things that could damage another person's reputation

- engage in good faith negotiations

- respect others

and
- be direct in dealing with conflict

-Do not use your power or position to influence others for your own personal benefit
Fairness -- Being Objective and Making Impartial Decisions requires a project manager to:

- act impartially without favortism, nepotism, bribary, or prejudice, and frequently stop to reexamine his or her actions to make sure he or shis is being impartial

- continuously look for conflicts of interest and disclose them

- do not discriminate against others

and
- hone your duty of loyalty to those companies and organizations with whom you are affiliated

- do not use your positon for personal or business gain.
Honesty - Understanding the Truth and Taking Action Based on Truth requires a project manager to:

- try to understand the truth

- be truthful in all communications including making sure the information you are using or sending out is truthful

and:
- work to create an environment where others tell the truth

- do not deceive others
_________ ________ can mean differences in language, cultural values, nonverbal actions, and cultural practices.
Cultureal differences
The project manager must provide a realistic _______, so the resource managers know when their resources will be used on the project.
schedule
The ___ ____ has a duty to team members that includes making sure there is a realistic schedule so they know when they really need to complete the work on the project, providing a reward system, asking their opinions, asking them to contribute to the development of project management plan, and providing formal and informal training as needed for the to effectively work on the project.
project manager
One major cause of cultural differnces is _____, the tendency for people to look at the world primarily from the perspective of their own culture.
ethnocentrism
In many countries, fees for services such as protection and bringing machinery through a town or fees for issuing permits and other official documents are _______.
allowable
Your management has told you that you will receive part of the incentive fee from the customer if you can bring the project in early. While finalizing a major deliverable, your team informs you that the deliverable meets the requirements in the contract, but will not provide the functionality the customer needs. If the deliverable is late, you know the project will not be completed early. What action should you take?
Review the situation with the customer; review what is required in the contract.
You are asked to make a copy of a magazine article and include in it the new software you are writing. You see that the article has a copyright notice. What is the best thing to do?
Ask the copywrite owner for permission.
Your company is in competition to win a major project for the government of country X. You are told that you must make a large payment to the foreign minister in order to be considered for the project. What is the best thing to do?
Refuse to make payment, as it is a bribe.
You provide a project cost estimate for the project to the sponsor. He is unhappy with the estimate, because he thinks the price should be lower. He asks you to cut 15% off the project estimate. What should you do?
Look for options such as schedule compression, reestimating, or changing scope.
In reviewing the draft of the monthly project update report published by the project management office, you notice another project manager is exaggerating their project's status. you know this project manager is being untruthful because a deliverable due to your project is estimated to be delivered in two weeks. He is reporting delivery has already taken place. What should you do?
Hold them accountable by notifying them of the discrepency and reporting accurately on your own project.
You have three sellers bidding on some of your project work. you have worked with one of the sellers (X) before and know they do excellent work. The project manager form company X calls to ask for clarification on the RFP you sent out last week so they can better address your needs. What do you do?
Either provide ALL sellers the additional information or do not provide the information to the project manager from company X.
As stated in 5, a project manager is exagerating his project's status. You notified him of the inaccuracy, but he still did not change his monthly update. What should you do?
Report the other project manager's dishonesty to both your boss and his boss.
You and a friend from college regularly attend your alma mater's sports games together. Your company has hired the firm your friend works for to do some work on your project. Your friend is not in the division that is working on your project, nor is she involved with any of the work. Your friend calls excitedly and says that due to her efforts this year, she has gotten two tickets to the division football game from her boss. She wants you to go with her. Should you go?
No, because this could be percieved as a conflict of interest, which must be avoided.
You have been asked to do a presentation about your project;s status to senior management in your company and to the external customer. The day before the meeting, a delay in delivery of some critical materials has caused a two-month delay in the critical path. you do not have time to work out a plan to get the project back on track before the presentation. you feel sure the delay can be made up and don't want to scare the customer unnecessarily, nor do you want the extra work that will be required if your present the information now. What should you do?
You should present the current status of the project, without downplaying or minimizing the effect of the delay. You cannot bury the bad news so as to avoid conflict. you need to present the information, along with your planned approach for comming up with posible solutions to the problem, and provide the customer with a timeline for when they should expect an update.
You have successfully guided your project team through four of five phases of your project. Testing went especially well due to a subject matter expert's earlier management review, they specifically comment about how great of a job you are doing so far, especially in testing, and congratulate you. how do you respond?
You need to give credit to the subject matter expert and let senior management know that the expert's input really helped ensure the testing process went smoothly. You cannot take credit for the good work of others, nor can you pass blame down to others.
A project manager is being considered for a particular project that will deal exclusively with global virtual teams. He only has experiance with local teams. What should he do when discussing the opportunity with the sponsor?

A. Since he has led projects and teams, it does not make any difference that these are all global virtual teams, so he does not need to bring it up.

B. He should avoid any conversation regarding the types of teams involved so the sponsor does not know he lacks experiance in this area.

C. The project manager should poing out to the sponsor he has not had experiance with global virtual teams, but discuss why he thinks he is a good fit for the project anyway.

D. The project manager should point out to the sponsor that he has not had experiance with global virtual teams and therefore must decline the assignment.
C. The project manager should poing out to the sponsor he has not had experiance with global virtual teams, but discuss why he thinks he is a good fit for the project anyway.
A project manager gathered data to perform earned value calculations on his project. He used the results to report to management that the project is under budget and on schedule. After reporting this information, he discovered that the base figure he used in the calculations were incorrect, as they come from an old copy of the project file which had not been updated. What shouuld he do now?

A. He should contact management to make them aware of the error, give the correct information, and explain how he made the mistake.

B. He should contact management and tell them to expect some changes in the next reporting period, and t hat things are starting to look gloomy.

C. He should use the correct figures to calculate the information when it is time for the next report and ignore the fact that he reported incorrect information.

D. He should tell management that the data receied from team members was incorrect and thus the report was not accurate.
A. He should contact management to make them aware of the error, give the correct information, and explain how he made the mistake.
A project manager is working with a vendor on a project when she learns that the vendor has bribed a subcontractor to work on this project instead of fullfilling previous committments to other projects. What should he do?

A. She should report the offense to management and the project manager of the affected projects.

B. She should not do anything because this is the vendor's problem. The project manager herself didn't do anything wrong.

C.She should report this to other subcontractors so they know they could get more money from the vendor.

D. She should resign from the project so as to remove herself from t his type of activity, but keep it to herself rather than cause problems.
A. She should report the offense to management and the project manager of the affected projects.
You are in the middle of a new product development your publicly traded company when you discover that the previous project manager made a US $3,000,000 payment that was not approved in accordance with your company policies. Luckily, the project cost performance index (CPI) is 1.2. What should you do?

A. Contact your manager

B. Put the payment in escrow account

C. Bury the cost in the largest cost center available

D. Ignore the payment
A. Contact your manager
A decision has to be made regarding project selection. Several project managers have been asked to give their opinions to the executive committee. Each project manager has a personal interest because the project chosen will dr4ive which project manager will be assigned. The project chosen will be high priority and high visibility, with substantial reward for success. How should the project managers make their recommendations?

A. The should each explain why the project they would be in charge of would be the best to choose and provide documentation to substantiate it.

B. They should recommend the project that would be best for the company in the long run, regardless of who is going to run it.

C. They should make a chart that shows the pros and cons of each project making sure to list more pros for the one they would run and less cons to prove its value.

D. They should not give an opinion since it would not be objective.
B. They should recommend the project that would be best for the company in the long run, regardless of who is going to run it.
When checking the calendar of a team member to schedule a meeting, you see she has scheduled a meeting with a key stakeholder that you were not informed of. The BEST approach would be to:

A. Avoid mentioning it to the team member but continue to watch her activites.

B. Notify your boss about the problem.

C. Address the concern with the team member's boss.

D. Address the concern with the team member.
D. Address the concern with the team member.
Your employee is three days late with a report. Five minutes before the meeting where the topic of the report is to be discussed, she hands you the report. You notice some serious errors in it. What should you do?

A. Cancel the meeting and reschedule when the report is fixed.

B. Go to the meeting and tell the other attendees there are errors in the report.

C. Force the employee to do the presentation and remain silent as the other attendees find the erros.

D. Cancel the meeting and rewrite the report yourself.
A. Cancel the meeting and reschedule when the report is fixed.
A manager has responsibility for a project that has the support of a senior manager. From the begining, you have disagreed with the manager as to how the project should proceed and what the deliverables should be. you and she have disagreed over many issues in the past. your department has been tasked with providing some key work packages for the project. What should you do?

A. Provide the manager with what she needs.

B. Inform your manager of your concerns to get her support.

C. Sit down with the manager at the begining of the project and attempt to describe why you object to the project, and discover a way to solve the problem.

D. Ask to be removed from the project.
A. Provide the manager with what she needs.
A large, complex construction project in a foreign county requires coordination to move the required equipment through crowded city streets. To ensure the equipment is transported successfully, your contract in that contry informs you that you will have to pay the local police a fee for coordinating traffic. What should you do?

A. Do not pay the fee because it is a bribe.

B. Eliminate the work.

C. Pay the fee.

D. Do not pay the fee if it is not part of the project estimate.
C. Pay the fee.
A major negotiation with a potential subcontractor is scheduled for tomorrow when you discover there is a good chance the project will be cancelled. What should you do?

A. Do not spend too much time preparing for the negotiations.

B. Cut the negotiations short.

C. Only negotiate major items.

D. Postpone the negotiations.
D. Postpone the negotiations.
You've been assigned to take over managing a project that should be half complete according to the schedule. After an extensive evaluation, you discover that the project is running far behind schedule, and the that the project will probably take twice the time originally estimated by the previous project manager. However, the sponsor has been told that the project is on schedule. What is the BEST course of action?

A. Try to restructure the schedule to meet the project deadline.

B. Report your assessment to the sponsor.

C. Turn the project back to the previous project manager

D. Move forward with the schedule as planned by the previous project manager and report at the first missed deadline.
B. Report your assessment to the sponsor.
You are halfway through a major network rollout. There are 300 locations in the United States with another 20 in England. A software seller has just released a major upgrade for some of the equipment being installed. The upgrade would provide the customer with functionality they requested that was not available at the time the project began. What is the BEST course of action under these circumstances?

A. Contiue as planned; your customer has not requested a change.

B. Inform the customer of the upgrade and the impact to the project's timeline and functionality if the upgrade is implemented.

C. Implement the change and adjust the schedule as necessary because this supports the customer's originial request.

D. Implement the change to the remaining sites and continue with the schedule.
B. Inform the customer of the upgrade and the impact to the project's timeline and functionality if the upgrade is implemented.
You are a project manager for one of many projects in a large and important program. At a high-levle status meeting , you note that another project manager has reported her project on schedule. Looking back on your project over the last few weeks, you remember many deliverables from the other project that arrived late. What should you do?

A. Meet with the program manager

B. Develop a risk control plan

C. Discuss the issue with your boss

D. Meet with the other project manager.
D. Meet with the other project manager.
You have always been asked by your management to cut your project estimate by 10% after you have given it to them. The scope of your new project is unclear and there are over 30 stakeholders. Management expects a 25% reducation in downtime as a result of this project. Which of the following is the BEST course of action in this situation?

A. Replan to achieve a 35% improvement in down time.

B. Reduce the estimate and not the changes in the risk response plan.

C. Provide an accurate estimate of actual costs and be able to support it.

D. Meet with the team to identify where you can find 10% savings.
C. Provide an accurate estimate of actual costs and be able to support it.
Your employee is three days late with a report. She walks into a meeting where the report is to be discussed and hand you a copy five minutes before the topic is to be discussed. You notice some serious errors in the report. How could this have been prevented?

A. Required periodic updates from the employee.

B. Coach and mentor the employee.

C. Make sure the employee was competent to do the work.

D. Cancel the meeting earlier because you did not have a chance to review the report.
D. Cancel the meeting earlier because you did not have a chance to review the report.
You are in the middle of a project when you discover that a software seller for your project is having major difficulty keeping employees due to a labor dispute. Many other projects in your company are also using the compamy's services. What should you do?

A. "Attempt" to keep the required people on your project.

B. Tell the other project managers in your company about the problem.

C. Contact the company and advise it that you will cancel it's work on the project unless it settles its labor dispute.

D. Cease doing business with the company.
B. Tell the other project managers in your company about the problem.
All of the following are the reponsibility of the project manager EXCEPT?

A. Maintain the confidentiality of customer confidential information.

B. Determine the legality of company procedures.

C. Ensure that a conflict of interest does not compromise the legitimate interest of the customer.

D. Provide accurate and truthful representations in cost estimates.
B. Determine the legality of company procedures.
In order to complete work on your projects, you have been provided confidential information from all of your clients. A university contacts you to help it in its research. Such assistance would require you to provide the university with some of the client data from your files. What should you do?

A. Release the information, but remove all references to the client's names.

B. Provide high-level information only.

C. Contact your clients and seek permission to disclose the information.

D. Disclose the information.
C. Contact your clients and seek permission to disclose the information.
Management has promised you part of the incentive fee from the customer if you complete the project early. While finalizing a major deliverable, your team informs you that the deliverable meets the requirement in the contract, but will not provide the functionality the customer needs. If the deliverable is late, the project will not complete early. What action should you take?

A. Provide the deliverable as is.

B. Inform the customer of the situation and work out mutually agreeable solution.

C. Start to compile a list of delays caused by the customer to prepare for negotiations.

D. Cut out other activities in a way that will be unnotices to proivide more time to fix the deliverable.
B. Inform the customer of the situation and work out mutually agreeable solution.
You have just discovered an error in the implementation plan that will prevent you from meeting a milestone. The BEST thing you can do is:

A. Develop options to meet the milestone date.


B. Change the milestone date.

C. Remove any discussion about due dates in the project status report.

D. Educate the team about the need to meet milestone dates.
A. Develop options to meet the milestone date.
While testing the strength of concrete poured on your project you discover that over 35% of the concrete does not meet your company's quality standards. You feel certain the concrete will function as it is, and you don't think the concrete needs to meet the quality level specified. What should you do?

A. Change the quality standards to meet the level achieved.

B. List in your reports that the concrete simply "meets our quality needs."

C. Ensure the remaining concrete meets the standard.

D. Report the lesser quality level and try to find a solution.
D. Report the lesser quality level and try to find a solution
You are the project manager for a new international project, and your project team includes people from four countries. Most of the team members have not worked on similar projects before, but the project has strong support from senior management. What is the BEST thing to do to ensure that cultural differences do not interfere with the project?

A. Spen a little more time creating the work breakdown structure and making sure it is complete.

B. As the project manager, make sure you chose your words carefully whenever you communicate.

C. Ask one person at each team meeting to describe something unique about their culture.

D. Carefully encode all of the project manager communications.
C. Ask one person at each team meeting to describe something unique about their culture.
A project has a tight budget when you begin negotiating with a seller for a piece of equipment. The seller has told you that the equipment price is fixed. Your manager has told you to negotiate the cost with the seller. What is your BEST course of action?


B. Postpone negotiations until you can convince your manager to change his mind.

C.Hold the negotiations, but only negotiate other aspects of the project.

D. Cancel the negotiations.
A. Make a good faith effort to find a way to decrease cost.
A certified PMP is contracted by PMI and asked to provide information regarding another project manager who has been reported to be involved inethical activities. The PMP-certified project manager knows his information would support the accusations, and the other project manager in question is a friend. He decides the best thing to do would be to not respond, and therefore niether confirm nor deny accusations. Would this be the right thing to do?

A. Yes. It be a safe thing to do to just ignore the request and stay out of it.

B. No. If he knows somethhing, he is required by the Cod of Ethics and Professional Conduct to cooperate.

C. No. It would be better to deny the charges against his friend to maintain the relationship.

D. Yes. It is expected that project managers will support each other in the field against outsiders.
B. No. If he knows somethhing, he is required by the Cod of Ethics and Professional Conduct to cooperate.
A project manager discovers a deffect in a deliverable due to the customer under contract today. The project manager knows the customer does not have the technical understanding to notice the defect. The deliverable meets the contract requirements, but it does not meet the project manager's quality standard. What should the project manager do in this situation?

A. Issue the deliverable and get formal acceptance from the customer.

B. Note the problem in the lessons learned so future projects do not encounter the same problem.

C. Discuss the issue with the customer.

D. Inform the customer that the deliverable will be late.
C. Discuss the issue with the customer.
Management tells a project manager to subcontract part of the project to a company that management has worked with many times. Under these circumstance, the project manager should be MOST concerned about:

A. Making sure the company has the qualifications to complete the project.

B. Meeting management expectations of time.

C. The cost of subcontracting the work.

D. The contract terms and conditions.
A. Making sure the company has the qualifications to complete the project.
Three students from another country are working on a project. The project manager has arranged for some games to play as team-building activities to help create a close-knit sense of team with the group members. At the event where the activities were taking place, the thre teams refused to participate claiming the behavior involved is unacceptable in their country and they would be very uncomfortable participating. What should the project manager do?

A. he should tell the students that they need to become familiar with how things are done in this country and that they must play along.

B. He should excurse the students from playing and arrange to discuss with them alternative activities that they would be more comfortable with.

C. He should report the students to their functional manager and request they be removed from the project since their attitude will have a negative impact on the project.

D. He should tell the students they are excursed from the activities and to not attend any team-buildin
B. He should excurse the students from playing and arrange to discuss with them alternative activities that they would be more comfortable with.
A project manager discovers an urgent need for outsourced resources on the project. He knows he has the money to cover the cost of these resources. He goes to the procurement manager and explains the situation, insisting a contract be drawn up today so he can obtain resources and circumvent the standard procedure. Is this the correct process to follow?

A. Yes, of course. For urgent needs from projects it is not necessary to follow the organization's procedure regarding procurement.

B. Yes, Urgent needs from project should always be dealt with immediately as directed by the project manager.

C. No. The procurement manager has a process to follow when creating contracts that helps protect the company and its projects.

D. No. The procurement manager should be checking with the project manager to see if he is in need of a contract, rather than making the project manager come to him and ask for one.
C. No. The procurement manager has a process to follow when creating contracts that helps protect the company and its projects.
The engineering department wants the project objective to be a 10% improvement throughput. The information technology department wants no more than 5% of it's resources to be used on the project. Management, who is also your boss, wants the project team to decrease tax liability. The BEST thing you can do is:

A. Put a plan together that meets all the objectives.

B. Have these people get together and agree on one objective.

C. Include the engineering and information technology objectives, but hold further meetings regarding management's objective.

D. Include only management's objectives.
C. Include the engineering and information technology objectives, but hold further meetings regarding management's objective.
You are finalizing the monthly project status report due now to your manager when you discover that several project team members are not reporting actual hours spent on the project activities. This results in skewed project statistics. What is the MOST appropriate action to be taken?

A. Discuss the impacts of these actions with team members.

B. Report the team members' actions with team members.

C. Continue reporting information as presented to you.

D. Provide accurate and truthful representations in all project reports.
D. Provide accurate and truthful representations in all project reports.