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16 Cards in this Set
- Front
- Back
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encoding |
converting a message into symbolic form
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communication |
a transfer of understanding and meaning from one person to another |
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communication process |
the seven-part process of transferring and understanding of meaning |
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message |
a purpose for communicating that's to be conveyed |
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channel |
the medium by which a message travels |
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decoding |
translating a received message |
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feedback |
checking to see how successfully a message has been transferred |
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grapevine |
an unofficial channel of communication |
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filtering |
deliberately manipulating information to make it appear more favorable to the receiver |
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selective perception |
selectively perceiving or hearing a communication based on your own needs, motivations, experiences, or other personal characteristics |
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information overload |
what results when information exceeds processing capacity |
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jargon |
technical language, specific to a disciple or industry |
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active listening |
listening for full meaning without making premature judgements or interpretations |
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knowledge management |
cultivating a learning culture in which organizational members systematically gather knowledge and share it with others |
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communities of practice |
groups of people who share a concern, a set of problems, or a passion about a topic and who deepen their knowledge and expertise in that area by interacting on an ongoing basis |
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ethical communication |
presented material that contains all relevant information, is true in every sense, and is not deceptive in any way |
