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35 Cards in this Set
- Front
- Back
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Force Field Analysis
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technique that diagrams the current level of performance, the hindering forces toward change and the driving forces toward change
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Grid OD
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six phase program designed to improve mgmt and organizational effectiveness
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Mgmt info systems
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formal systems for collecting, processing, and disseminating the info necessary to aid managers in decision making
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Morale
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state of mind based on attitudes and satisfaction with the organization
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Organizational climate
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the relatively enduring quality of the internal environment of the organizaiton as perceived by its members
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Organizational development
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the ongoing planned process of change used as a means of improving the organizational effectiveness insolving problems and acheiveing its objectives
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Performance appraisal
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the ongoing process of evaluating employee job performance
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Resistance to change
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involves the variables of intensity, source, and focus and explains why people are reluctant to change
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Standards
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descrives performance levels in the area of quantity, quality, time and cost
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Survey feedback
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is an OD technique that uses a questionaire to gather data that are used as the basis for charge
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Team building
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is an OD techinique designed to help work groups operate more efficiently
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Training
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process of developming the necessary skills to perform the present job
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Types of changes
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technological change, structural change, task change, and people change
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Brainstorming
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the process of suggesting many alternatives, without evaluation, to solve a problem
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Consensus mapping
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the process of developing a group consensus solution to a problem
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Cost benefit analysis
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technique for comparing the cost and benefit of each alternative course of action
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Creavtivity
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the ability to develop unique alternatives to solve problems
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Decision making
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the proces of selecting an alternative course of action that will solve a problem
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Decision making model
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1) define the problem 2) set objectives and criteria 3) generate alternatives 4) analyze alternatives and select one 5) plan, and implement the decision and control
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Delphi technique
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polls a group through a series of annonymous questionaires
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Devils advocate technique
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requires the individual to explain and defend his or her position before the group
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Nominal grouping
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the process of generating and evaluating alternatives through structured voting method
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Normative leadership model
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has time-driven and development driven decision trees that enable the user to select one of five leadership styles appropriate for the situation
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Problem
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exists whenever there is a difference btwn what is actually happening and what the indiv. or group wants to be happening
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Problem solving
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the process of taking corrective action in order to meet objectives
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Stages in the creative process
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1) preparation 2) possible solutions 3) incubation 4) evaluation
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Synetics
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the process of generating novel alternatives through role playing and fantasizing
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Autocratic style
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involves high directive, low supportive behavior and is appropriate when interacting with low capability employees
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Leadership
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process of influencing employees to work toward the achievement of objetives
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Leadership continuum
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Identifies seven leadership styles based on the use of boss-centered versus employee centered leadership
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Leadership trait theory
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assumes that there are distinctive physical, psychological characteristics accounting for leadership effectiveness
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Participative
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low-directive, high supportive behavior and is appropriate when interacting with employees with high capability
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Situational leadership
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4 leadership styles
1) Participative 2) Laissez faire 3) Consultative 4) Autocratic |
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Transactional
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You do this for me and I will reward you
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Transformational Leadership
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focuses on top level managers
1) recognizing the need for revitilization 2) Creating a new vision 3) Institutionalizing Change |
