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35 Cards in this Set

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Force Field Analysis
technique that diagrams the current level of performance, the hindering forces toward change and the driving forces toward change
Grid OD
six phase program designed to improve mgmt and organizational effectiveness
Mgmt info systems
formal systems for collecting, processing, and disseminating the info necessary to aid managers in decision making
Morale
state of mind based on attitudes and satisfaction with the organization
Organizational climate
the relatively enduring quality of the internal environment of the organizaiton as perceived by its members
Organizational development
the ongoing planned process of change used as a means of improving the organizational effectiveness insolving problems and acheiveing its objectives
Performance appraisal
the ongoing process of evaluating employee job performance
Resistance to change
involves the variables of intensity, source, and focus and explains why people are reluctant to change
Standards
descrives performance levels in the area of quantity, quality, time and cost
Survey feedback
is an OD technique that uses a questionaire to gather data that are used as the basis for charge
Team building
is an OD techinique designed to help work groups operate more efficiently
Training
process of developming the necessary skills to perform the present job
Types of changes
technological change, structural change, task change, and people change
Brainstorming
the process of suggesting many alternatives, without evaluation, to solve a problem
Consensus mapping
the process of developing a group consensus solution to a problem
Cost benefit analysis
technique for comparing the cost and benefit of each alternative course of action
Creavtivity
the ability to develop unique alternatives to solve problems
Decision making
the proces of selecting an alternative course of action that will solve a problem
Decision making model
1) define the problem 2) set objectives and criteria 3) generate alternatives 4) analyze alternatives and select one 5) plan, and implement the decision and control
Delphi technique
polls a group through a series of annonymous questionaires
Devils advocate technique
requires the individual to explain and defend his or her position before the group
Nominal grouping
the process of generating and evaluating alternatives through structured voting method
Normative leadership model
has time-driven and development driven decision trees that enable the user to select one of five leadership styles appropriate for the situation
Problem
exists whenever there is a difference btwn what is actually happening and what the indiv. or group wants to be happening
Problem solving
the process of taking corrective action in order to meet objectives
Stages in the creative process
1) preparation 2) possible solutions 3) incubation 4) evaluation
Synetics
the process of generating novel alternatives through role playing and fantasizing
Autocratic style
involves high directive, low supportive behavior and is appropriate when interacting with low capability employees
Leadership
process of influencing employees to work toward the achievement of objetives
Leadership continuum
Identifies seven leadership styles based on the use of boss-centered versus employee centered leadership
Leadership trait theory
assumes that there are distinctive physical, psychological characteristics accounting for leadership effectiveness
Participative
low-directive, high supportive behavior and is appropriate when interacting with employees with high capability
Situational leadership
4 leadership styles
1) Participative
2) Laissez faire
3) Consultative
4) Autocratic
Transactional
You do this for me and I will reward you
Transformational Leadership
focuses on top level managers
1) recognizing the need for revitilization
2) Creating a new vision
3) Institutionalizing Change