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25 Cards in this Set
- Front
- Back
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Which action shows the cylcical phase of forming? A. A group dissolving B. Individuals coming together with a common bond C. Developing mutual goals D. A group completing a task together |
B. Individuals coming together with a common bond. Forming is the beginning development of a group with well defined reasons and common directions. Norming is choice C. Performing is choice D. Adjourning is choice A. Storming phase is when nurses begin to act out the roles they normally portray in the presence of peers. |
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The clinical instructor interperts the development of mutual goals and guidelines as A. norming B. performing C. Storming D. Informing |
A. Norming |
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A member of a nursing committee frequently disregards the rules of the group and feels that the rules don't apply to the member personally. The president of the committee recognizes the term that best describes this person A. critical conservative B. motor mouth C. self server D. Mouse |
C. Self server Self servers are not willing to serve as a functioning part of the group, although they may appear to be group members when they perceive a personal benefit by the interaction. |
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Which term refers to the group member who watches others take risks and responsiblity for group input and agrees with everyone in the group? A. mouse B. motor mouth C. self server D. Know it all |
A. Mouse The mouse is less confident of his/her abilities and is therefore less aggressive in the group dynamics. |
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The graduate nurse notices that the nurses work together as an interchangeable part of the team and have an appropriate level of skills. When questioned by the charge nurse, the graduate nurse identifies this type of team as A. potential B. Psuedo C. Basic D. Real |
D. Real Each person on a real team has the skills and abilities to be goal and group oriented. Each member has the ability to work as an interchangeable part of the team and is accoutnable for the teams outcome. |
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In considering the overall task of the team, what issues should be considered in the care of the patient? A. Nursing care plan, religious preference, and financial base B. Physicians orders, nursing action, and religious preference C. Family needs, physician orders, nursing dx, and religious preferences D. Physicians treatment plan, nursing plan or care, and needs of patient and family |
D. physicians treatment plan, nursing plan of care, and needs of the patient and family Nurses as individuals and as team members are advocates of the patient with a focus on the best and safest delivery of quality of health care |
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How can grape vine best be controlled? A. Providing factual information in anticipation of employees questions B. Using authoritarian communication style C. Putting everything in writting D. Having a strong union to represent employess |
A. Providing factual information in anticipation of employees questions
Most employees get secondhand information and few employees get enough of the factual informatino that they need. Even if info is put in writing, it is important to communicate verbally to employees by answering their questions. A strong union doesn't necessarily reduce the grapevine. |
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The graduate nurse has an adequate understanding of effective listening when stating which of the following? A. limited level of vocab often affects listening skills B. Underdeveloped attention span affects listening skills C. External noise distractions affect listening skills D. Emotional reactions interfere with the actual message |
D. Emotional reactions interfere with the actual message One of the most problematic reasons for ineffective listening is that people allow their emotions to dictate what that hear or do not hear. |
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Which of the following actions by the nurse leader is most likely to lead to an effective meeting? A. Creating an atmosphere in where people say very little B. Sending out an agenda ahead of time C. Creating well designed overhead transparencies D. Completing all the task of the group |
B. Sending out an agenda ahead of time sending out an agenda ahead of time can indicate any preperations members need to make or materials they need to bring. It is important to have a meeting atmosphere where people feel as though they can respond and ask questions in a cooperative and collaborative setting. It is not necessary to have well desigined handouts or to complete all the teaks of the group |
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Which action by the nurse shows a major characteristic of aggressive behavior? A. Achievement of personal goals at the expense of others B. Indirect expression of personal feeling C. Communication of personal needs D. Ability to restrict personal rights |
A. Achievement of personal goals at the expense of others All of us have a style of communication that reflects out own personality and self concept. Choice B is passive behavior. Choice C is assertive behavior. |
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The nurse interprets assertive behavior as A. apologetic B. coercive C. direct D. self denying |
C. direct A person exhibiting assertive behavior would express their true feelings in an honest, direct manner. Their behavior respects others and is not coervice or self denying. Assertive person accept compliments and criticism and are not excessively apologetic but have self respect for their thoughts and actions. |
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The nurse is using assertive communication skills to express self rights, when stating A. I shield others from my anger B. I do not compromise C. I am avoiding direct confrontation D. I am responsible for what I say |
D. I am responsible for what I say When you use assertive communication style, you send the message that you will take responsibility for the consequences of both your words and actions. Assertive individuals often compromise and may confront people directly about issues. They express anger appropriately rather then shielding others or repressing feeling. |
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Dr. Jones asks you to give a med to one of the pt, and you know the pt is allergic to it. When you point this out, Dr. Jones says give the med or I'll report this to your supervisor. What is the best assertive response? A. agree to give the med and hope no one finds out B. say I wont give the med, and I don't care who you talk to about it C. walk away and ignore Dr. Jones D. say perhaps you and I could talk this over with my supervisor together |
D. Perhaps you and I could talk this over with my supervisor together |
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Your team leader reminds you that you have forgotten to complete an assigned task. What is an assertive response? A. not now I'm busy B. You're right I did forget Ill do it now C. Its not my fault you should have reminded me sooner D. I'm so sorry, I've disappointed you it won't happen again |
B. You're right I did forget Ill do it now When using assertive comm. a person would respond to criticism by acknowledging the issue and taking direct action to correct the problem. |
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Staff nurse 1: You're stomping around and glaring at me. I am wondering whats going on? Staff nurse 2: Im sick of you always going to lunch first. You dont care about anyone by yourself. What assessment can best be made about this exchange? A. Staff nurse 1s remark is challenging and obstructive B. Staff nurse 1s remark invites clarification of the meaning of the specific behaviors of staff nurse 2 C. Staff nurse 2s remark will facilitate effective problem solving D. Staff nurse 2s remark will keep anger at a minimum and give incentive for meeting the others needs |
B. Staff nurse 1s remark invites clarification of the meaning of the specific behaviors of staff nurse 2 Nurse 1 is assertive in her approach by giving direct descriptive feedback reflecting nurse 2s actions with a question seeking information to explain nurse 2s action . |
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A nurse is meeting with the nurse supervisor to discuss an issue with a coworker. Which of the following statements would help the nurse effectively communicate with the supervisor? A. This is all my coworkers fault i never do anything wrong B. My coworker always makes 100 excuses to get out of work C. I knew you would be on their side D. I feel upset that my coworker seems to have less work than I do |
D. I feel upset that my coworker seems to have less work than I do When communicating with a nurse supervisor the nurse should avoid blaming others and exaggeration. The nurse should instead focus on using I statements to express themselves |
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Which statement made by the nurse indicates understanding of how to control the grapevine? A. grapevine rumors are generally true B. Avoid face to face communication C. Avoid spreading rumors D. Keep rumors circulating |
C. Avoid spreading rumors To control grapevine the nurse should avoid spreading rumors. The nurse should also promote face to face communication obtain information from the source and stop the circulating of rumors by not engaging in gossip. |
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A nurse is caring for a latino pt. The nurse is aware of the importance of cultural competency and providing the pt with culturally competent acre. What can be done to enhance communication with this pt? A. Use jargon or slang B. Obtain an interpreter if needed C. Give longer explanations to enhance understanding D. Speak loudly to the patient |
B. Obtain an interpreter if needed to communicate effectively with this pt, the nurse may need to obtain an interpreter if needed. The nurse should also avoid jargon, slang, give shorter explanations and speak in a normal volume and tone to the pt. |
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A nurse manager is educating staff on how to give effective presentations. Which statement indicates an understanding of this? A. to give an effective presentation, you should always maintain a positive attitude B. You should avoid planning and should create the presentation as you go C. give the same presentation regardless of the audience D. To reduce anxiety, avoid making eye contact with the audience |
A. to give an effective presentation you should always maintain a positive attitude plan the presentation ahead of time, spice up the presentation and make changes according to the audience, and make eye contact |
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Which statement would be most appropriate for the nurse to make when practicing assertive behavior? A. I feel upset when Dr. Smith yells at me in front of my pt B. I cant believe what a jerk Dr. Smith is the doctor should be fired C. Dr. Smith was right in her action D. I am reporting Dr. Smith to the medical director |
A. I feel upset when Dr. Smith yells at me in front of my pt The statement is direct and uses I statements |
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Which of the following actions can the nurse take to communicate with the supervisor? (select all that apply) A. Keep the supervisor informed B. Focus on problem solving C. Use you statements D. Calm down before speaking E. Choose words wisely |
A, B, D, E |
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A nurse manager is delegating a task to another nurse. Which of the following actions would help the manager effectively communication with the nurse? (select all that apply) A. Get the full attention of the nurse B. Ask the nurse to repeat back what he or she heard C. Give directions to the nurse as the nurse is walking D. Give clear, simple instructions E. Give instructions while multitasking |
A, B, D |
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Which actions can the nurse take to improve personal credibility? (select all that apply) A. Wear well fitting clothes B. If female, wear a reasonable amount of make up C. Be as original as possible at work D. maintain a flattering, neat haircut E. Maintain a reasonable weight |
A,B,D,E |
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Which of the following statements about listening indicate the nurses adequate understanding? (select all that apply) A. Listening is the hearing of words B. Listening requires most of our communication time C. We pay most attention to our listening skills D. People remember 1/3 of the message that they have heard E. Listening requires a lot of energy |
B,D,E |
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A nurse notices that a coworker has been taking longer lunch breaks. the nurse is frustrated by this and wants to use assertive comm. techniques to effectively handle the situation. Which statements would be most beneficial? (select all that apply) A. I feel frustrated about the lengths of your breaks because I am really busy with my pt assignment today. B. You need to stop taking such long lunch breaks while the rest of us pick up your slack C. I am willing to compromise so that we can both get the breaks and help that we need D. I am having a hard time keeping up iwth both of our assignments today E. You are putting my nursing license in jeopardy |
A,C,D |
