Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
9 Cards in this Set
- Front
- Back
|
CHANGE AGENT
|
Individual inside or outside the organization who work to modify and implement change Require skills to solve problems |
|
|
What should be changed
|
People factor - attitudes, people skills, communication skills Structural factor - organizational control, policies, procedures Technological factor - equipment or processes Assisting employees in performance of jobs |
|
|
Kinds of change to make
|
STRUCTURAL PEOPLE |
|
|
IMPACT OF CHANGE ON EMPLOEES
|
1 fear of personal loss 2 reduction in personal prestige 3 disturbance of established social & working relationship |
|
|
How do we reduce resistance?
|
2 promote genuine understanding 3 set the stage for change |
|
|
stress
|
Bodily strain that individual experience as a result of coping with some environmental factors Wear and tear on the body |
|
|
conflict
|
Can result in positive outcome for the organization Generally result when managers make changes that threaten the employees or create conflicting views between managers and employees |
|
|
Strategies for setting conflict
|
Avoiding - conflict is ignored
Forcing- managers declared conflict is ended Resolving- differences are worked out |
|
|
Virtual Office Continuum
|
Occasional telecommunication HOTELING Tether in office Home base (some mobile) Fully Mobile |
