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22 Cards in this Set
- Front
- Back
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Assertiveness
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Process of expressing feelings, asking for legitimate changes, and giving and receiving honest feedback.
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Bases of power
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Sources by which leaders gain and extend their influence over others; these bases include personal, legitimate, expert, reward, and coercive power.
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Coercive power
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Capacity to punish other people (or to create the perceived threat to do so) so as to influence them.
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conditional strokes
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Strokes offered to employees if they perform correctly or avoid problems.
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Conflict
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Disagreement over the goals to attain or the methods to be used to accomplish them.
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Confronting
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Facing a conflict directly and working through it to a mutually satisfactory resolution. Also known as problem solving or integrating.
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Expert power
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Power that arises from a person' knowledge of and information about a complex situation
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Impression management
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Ability to protect one's self-image while intentionally affecting another's assessment of oneself.
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Interpersonal orientation
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The dominant way of treating people that a person believes in and displays.
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Legitimate power
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Power that is delegated legitimately from higher-established authorities to others.
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Mixed stroke
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A message in which an indiviudal sends or (receives) a combination of both positive and negative messages; it is thus often unclear what the overall intent was meant to be.
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Negative strokes
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Recognition provided that hurts physically or emotionally when received and detracts from another's sense of well-being.
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Norm of reciprocity
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principle that two people in a continuing relationship feel a strong obligation to repay their social debts to one another.
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Organizational politics
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use of behaviors that enhance or protect a person's influence and self-interest.
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Personal power
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Ability of leaders to develop followers from the strength of their own personalitites.
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Positive strokes
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Recognition provided that feels good when received and contributes to another's sense of well-being.
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Power
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Ability to influence other people and events.
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Reward Power
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Capacity to control and administer items that are valued by other people so as to influence them.
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Stroking
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Performing any act of recognition for another person.
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Trust
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Capacity to depend on another's word or actions.
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Unconditional strokes
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Strokes presented without any connection to behavior.
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Win-win outcome of conflict
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Outcome in which both parties perceive that they are in a better position than they were before a conflict began.
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