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20 Cards in this Set
- Front
- Back
intrinsic reward |
the personal satisfaction you feel when you perform well and complete goals |
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extrinsic reward |
something given to you by someone else as recognition for good work; includes pay raise, praise, or promotions |
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scientific management |
studying workers to find the most efficient ways of doing things and then teaching people those techniques |
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time motion studies |
studies begun by Fredrick Taylor of which tasks must be performed to complete a job and the time needed to do each task |
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principles of motion economy |
theory developed by Frank and Lillian Gilbreth that every job can be broken down into a series of elementary motions |
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Hawthorne Effect |
the tendency for people to behave differently when they know they are being studied |
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Maslow's hieracrchy of needs |
theory of motivation based on unmet human needs from basic psychological needs to safety, social, and esteem needs for self-actualization needs |
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motivators |
in Herzberg's theory of motivating factors, job factors that cause employees to be productive and that give them satisfaction |
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hygiene factors |
In Herzberg's theory of motivating factors, job factors that can cause dissatisfication if missing but that do not neccessarily motivate employees if increased |
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goal-setting theory |
the idea that setting ambitious but attainable goals can motivate workers and improve performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions |
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management by objectives (MBO) |
a system of goal setting and implementation' it involves a cycle of discussion, review, and evaluation of objectives among top and middle-level managers, supervisors, and employees |
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expectancy theory |
Victor Vroom's theory that the amount of effort employees exert on a specific task depends on their expectations of the outcome |
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reinforcement theory |
theory that positive and negative reinforcers motivate a person to behave in certain ways |
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equity theory |
the idea that employees try to maintain equity between inputs and outputs compared to others in similar positions |
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job enrichment |
a motivational strategy that emphasizes motivating the workers through the job itself |
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job enlargement |
a job enrichment strategy that involves combining a series of tasks into one challenging and interesting assignment |
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job rotation |
a job enrichment strategy that involves moving employees from one job to another |
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Theory Y |
Management view that employees enjoy work and take responsibility for meeting their work requirements |
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Theory X |
Management view that employees are lazy, uninterested in work, and need to be prodded to perform their jobs |
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Theory Z |
Management view that employees involvement in the organization and decision-making leads to productivity |